Intake Coordinator (18 Month Contract)

DIVERSEcity is seeking a Term 18 month parental leave, Full-Time Intake Coordinator for our Health Promotion team. This position will be responsible for the maintenance, administration, and assessment of all referrals, intakes, and initial assessments and triage of clients.

Key Responsibilities:

• Coordinates and responds to incoming departmental referrals;
• Completes intakes and assessments as required;
• Liaises with clients, prepares case histories and outlines services to be provided by the organization. Refers clients to more appropriate programs if needed;
• Applying an intersectional approach, will provide insight and recommendations on client referrals and service plans:
• Maintains current knowledge of department’s services, eligibility criteria, wait-list period, and overall service profile;
• Responsible for development and maintenance of case load lists, attendance sheets, wait-lists, etc., as well maintaining relationship with referring agencies;
• Liaises with other service providers regarding referrals and program services;
• Responsible for recruiting, selecting and registering program participants for groups and other programs based on program eligibility criteria and their needs;
• Assists with groups as a support when needed;
• Provides necessary information about department services to service providers, clients, and stake holders, communicating, when possible, in clients’ first or most proficient language;
• General program administration including reception, filing, minute taking, room booking, program communication and program record keeping;
• Promotes the programs through such activities as the distribution of program brochures and posters, local and ethno-culturally-focused media advertising, and making presentations to community groups or organizations;
• Develops appropriate resources that support the delivery of each program;
• Ensures the necessary facilities, equipment and materials are available for the programs;
• Maintains up-to-date knowledge of community resources to provide program-related information to participants;
• Works closely with other internal programs, staff, and volunteers for the purpose of referral and integrated service delivery;
• Maintains program records containing statistics, and other paperwork relevant to the program and specifically statistics on referrals and service delivery.

• Degree or Diploma in social services or related field;
• Two (2) years’ experience in administration, coordination or related experience or an equivalent combination of education, training and experience;
• Professional level Fluency in English and Arabic, Punjabi OR Mandarin.

• Experience working with children, youth & families;
• Experience with trauma-informed and attachment-focused approaches;
• Cross-cultural training and/or experience in working in a multicultural environment;
• Ability to work with minimal supervision and meet deadlines;
• Sound knowledge of community resources and ability to network and build partnerships;
• Familiarity with outcome-based program evaluation strategies.

To apply, please upload your resume and cover letter as separate attachments. Please note that only Word or PDF formats can be accepted. As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered.

This position is not available for relocation or sponsorship; we can only consider those legally entitled to work in Canada.

To view all opportunities at DIVERSEcity visit www.dcrs.ca/work-with-us/.

Additional Information:

This position is based in our Surrey office and is a blend of remote and in-person services. DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit https://www.dcrs.ca/news/diversecity-re-opening-plan/. Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.

DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at ([email protected]). Any personal information provided will be maintained in confidence.

About DIVERSEcity

DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 40 years we have focused on providing specialized services newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centred organization committed to quality and accountability. We value growth, respect, integrity and compassion. To learn more about DIVERSEcity visit us at www.dcrs.ca/.

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.