JOB SUMMARY
Our receptionists are responsible for providing the highest level of service and satisfaction to our referring veterinarians, clients and patients. Client Services is the central contact at Trout Lake Animal Hospital and has a responsibility to ensure we represent the hospital in a professional manner. As the first face of the hospital, it is key to meet and greet our clients with a positive outlook, a friendly smile and make them feel comfortable.
*NOTE: Previous veterinary experience in a veterinary setting is MANDATORY. Serious candidates only please as they will have to work with pets as well.
DUTIES AND RESPONSIBILITIES:
- Greet and offer assistance to clients.
- Answer telephone inquiries and direct calls appropriately.
- Ensure work area is kept clean and tidy at all times.
- Patient intake, booking appointments, surgeries, and drop-offs.
- Assisting with animal restraint for examination, x-rays and blood/urine collection.
- Processing lab samples and submitting requisitions to laboratories
- Handling and dispensing medication under veterinarian instructions
- Cleaning and sterilizing equipment and cleaning exam rooms and cages
- Processing/creating estimates and invoices on Cornerstone.
- Sharing knowledge of nutrition, prescription diets, retail items, and general animal well-being.
- Doing call-backs everyday and charting the communication with clients in Cornerstone.
- Financial duties include processing payments, submitting insurance claims and sales.
- Clean and autoclave surgical instruments
- Complete other administrative / reception duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
- Strong problem-solving abilities.
- Proven ability to adapt quickly respond to and resolve atypical and emergency situations.
- Excellent verbal and written communication skills.
- Passionate about customer service with a positive attitude.
- Models the highest level of professionalism and confidentiality.
- Exceptional organizational skills and show ability to multi-task and establish priorities.
- Ability to reflect compassion and empathy for clients in stressful situations.
- Ability to stay calm under pressure.
- Takes initiative and works with little supervision.
- Experience with Veterinary software programs an asset.
- Must be proficient with common computer applications particularly MS Word, Excel, Outlook.
QUALIFICATIONS AND EXPERIENCE:
- Previous experience in a veterinary setting is Mandatory.
- Graduate of an accredited program for Veterinary receptionists is preferred.
SCHEDULING DEMANDS:
- Start times range from 9:00 a.m. to 9:30 a.m. and Reception closes at 9:00 p.m. (Open 7 days a week)
WHAT YOU CAN EXPECT FROM US:
- We are proud to offer you a safe and clean environment to work in
- We are willing to offer part-time and full-time hours
- A fabulous fun-loving team who will always treat you with respect and kindness.
- Staff discounts for veterinary medical care and Rx diets.
- Wage dependent on veterinary experience and open to discussion.
Part-time hours: 40 per week
Expected Start Date: 2021-10-18
Job Types: Full-time, Part-time, Permanent
Salary: $16.00-$21.00 per hour
Additional pay:
- Bonus pay
- Overtime pay
Benefits:
- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Experience:
- veterinary: 1 year (required)
Language:
- Cantonese/Mandarin (preferred)
Work remotely:
- No