Export Customer Service Coordinator

Odyssey Shipping is a highly respected NVOCC (neutral, non-vessel operating common carrier) established since 1999, offering weekly LCL (less-than-container load) services worldwide. See following link to view history of NVOCC, by Odyssey Shipping, https://youtu.be/6NcRePEev4M)

We are seeking a full time staff member to join our growing export department, preferably with a minimum of one year experience. We offer full benefits including healthcare, dental and vision.

Qualifications:

• Excellent communication and interpersonal skills (both verbal and written)
• Ability to communicate effectively, both verbally and written, in English (ability to speak Cantonese, Mandarin, Japanese would be considered an asset)
• Being courteous and responsive in all interactions with clients and colleagues
• Ability to ensure timely resolution of customer inquiries, concerns and problems
• Strong organizational skills with the ability to multitask and meet multiple deadlines sumultaneously
• A good team player with the ability to work autonomously
• Strong computer skills, use of Microsoft office and in-house system will be required
• Works well under pressure in a time sensitive environment

Daily Responsibilities:

• Managing international shipments and communicating effectively with overseas agents as well as local clientele
• Coordinate all aspects of shipment process including issuing bookings, manifests, Bills of Lading, and billing
• Review all shipment documentation to confirm accuracy and perform data input to open file
• Coordinate with clients, warehouses, truckers, and steamship lines, to ensure smooth and timely flow of goods and information
• Assist other team members as needed to ensure timely completion of work
• Maintain good relationships with clients and answer general inquiries regarding shipment status
• Tracking status with carriers and keeping clients/agents advised of status regularly

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)