Customer Success Specialist (Bilingual)

* This is a work-from-office position. Must be able to work from the office Monday through Friday *

At Paytek, we’re more than just payments. We were ranked #22 in Canada’s Best Startups in 2020, and voted Canada’s most customer-focused payments provider.

We believe in empowering Canadian businesses through delivering payment technology that’s simple to use, and helps our customers grow. We make it easy for businesses to get what they need – point of sale systems, capital, e-commerce and more.

Our team is looking to add a superstar Customer Service Specialist, passionate about giving customers the best experience possible.

Why Paytek:

• Competitive Compensation including:
• $50,000 / year salary
• Performance Bonuses
• Commissions
• Opportunity to make additional Commissions

At Target earnings to be $55,000-$60,000 per year

• Challenging and Flexible work environment
• 1:1 Coaching from Industry Experts
• Career Advancement opportunities in a growing national brand
• Social events and conferences
• Mentorship and Ongoing Training

Who You Are:

Our ideal candidate is somebody who is passionate about helping businesses and is immersed in understanding people. We’re looking for somebody with impressive people skills. It’s important that the person has a pulse on what customers need, and can foster deep relationships with clients while pushing our business forward.

What You’ll Do:

• Champion opportunities to consistently improve Paytek’s customer experience
• Manage processes, systems and tasks related to the customer lifecycle, including ticket management and increasing customer lifetime value
• Regularly measure, analyze and report on analytics related to customer service KPIs
• Drive customer retention, reduce churn and increase customer satisfaction
• Acquire new customers and cross- and up-sell to existing clients
• Maintain and develop partner relationships, including effectively working with stakeholders to gain an understanding of each channel and champion projects to improve and unify the customer experience

The Skills You’ll Need:

• Ability to think critically, troubleshoot proactively and solve complex problems
• Quick and persuasive thinker
• Loves learning about new technology and software
• Excels in a Data-Driven environment
• Excellent People Skills
• Experience with CRM systems such as Hubspot
• Familiar with Google Suite and data management softwares

Qualifications:

• Proven experience (2 years) working in a fast-paced customer-centric organization
• 1+ years sales experience is an asset
• Experience in payments, point of sale, SaaS industry is an asset
• Bilingual Candidates will be given preference (English + French and/or Mandarin/Cantonese)

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Does this sound like you? Submit your resume and we look forward to getting to know you better.

paytek.ca/about

Job Types: Full-time, Permanent

Salary: From $50,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site gym
• Paid time off
• Vision care

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Vancouver, BC V6B 4N7: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you speak French and/or Mandarin/Cantonese?

Education:

• Bachelor’s Degree (preferred)

Experience:

• Customer Service: 2 years (required)
• Sales: 2 years (preferred)

Work Location: One location