Patient Care Coordinator

Clinical Sleep Solutions is a privately-owned obstructive sleep apnea treatment group, that delivers a patient-centric health care experience through our clinic operations across Vancouver. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us the privilege of participating in their health care. Built on a model of continuing care, we believe that if we do right by a patient, we will create a lifetime relationship. If you aspire to change the lives of those we serve, then we may have a wonderful opportunity for you.

We are currently looking for a full-time Patient Care Coordinator to join our team at our Richmond location!

Working closely with clinicians and colleagues, this role is accountable for the administrative duties involved in the day-to-day operations of the clinic and includes responsibility for patient flow from 1st point of contact with the clinic including everything from greeting patients, arranging, and conducting sleep studies to working with insurance providers to ensure timely processing of claims.

Key Accountabilities:

• General office administrative duties including managing appointments for patients and clinicians, processing doctor referrals, maintaining clinic inventory, etc.
• Guiding patient through initial sleep study trial including preparing trial equipment, educating patients on proper use of equipment, submitting reports to physician’s office, and following up with physicians.
• Overseeing patient account including initial set up, facilitating insurance claims, following up on warranty issues and processing accounts receivables.
• Perform data entry tasks.
• Answer patient calls, emails, and questions, including insurance submissions.
• Confidentially manage patient accounts.
• Schedule patient visits and answer pre-visit questions, including billing questions.
• Discuss cost of service, insurance coverage, and payment options with the patient.
• Work as a team player to ensure each patient receives the best service possible.
• Maintain exam rooms for necessary supplies and materials. Ensure cleanliness.
• Schedule patient appointments and procedures according to established protocol.
• Greet patients and screen them for appropriate information.
• Inventory management (placing and receiving orders from vendors)
• Maintain/review patient records, charts, and other pertinent information.
• Respond to/refer incoming patient phone calls.
• Perform other related duties as assigned.

Qualifications:

• Availability Monday to Friday 9:00 am – 5:00 pm. There may be some weekend shifts from time to time.
• Post secondary degree preferred or related experience
• Blingualism would be considered an asset, Mandarin and/or Cantonese
• Self-motivated, punctual, and organized.
• Advanced knowledge of Excel, Outlook, and Word.
• Excellent problem solving and interpersonal communication skills
• Demonstrated commitment to high levels of quality and customer service
• Strong analytical and problem-solving skills.
• Must have a compassionate, caring, self-motivated, and driven personality
• Must be able to perform with minimal supervision
• Ability to work in a team environment and be a team player
• Ability to speak multiple languages is an asset but not required

If you would like to join a team of highly caring and compassionate individuals looking to improve people’s lives, we invite you to apply! Clinical Sleep Solutions offers a competitive compensation and benefits package balanced with a “Family First” commitment to our employees.

Dedicated to representing the communities in which we live and work, we embrace diversity throughout our organization and encourage members of equity groups to self identify during the application process. We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Application question(s):

• We require our team members to be fully vaccinated against the Covid-19 virus. Are you able to provide proof of vaccine?
• What are your salary expectations for this position?
• Do you have experience with the software program Salesforce?

Language:

• Mandarin and/or Cantonese (preferred)

Work Location: One location