E-commerce Specialist

At HD Bio Packaging Ltd, we pride ourselves on providing a collaborative and supportive working environment. As a rapidly growing company, we offer numerous opportunities for career advancement and professional development. We believe in offering competitive compensation packages, including a comprehensive benefits package that includes health insurance, retirement plans, and paid time off, to attract and retain top talent.

At the core of our values is our commitment to social responsibility. We strive to reduce our environmental impact by distributing sustainable materials, minimizing waste, and supporting local communities.

If you’re looking for a rewarding career with a company that values social responsibility, collaboration, and growth, you are in the right place. Start applying today!

Job Overview:

We are seeking a highly organized and customer-focused E-commerce Specialist to join our team at HDBIOPAK. In this role, you will be responsible for managing daily e-commerce operations, ensuring a seamless customer experience, optimizing our Shopify website, and providing data-driven insights through reporting and statistical analysis. The ideal candidate will have a strong background in e-commerce, excellent problem-solving skills, and a passion for providing exceptional customer service.

Responsibilities:

Oversee daily e-commerce operations, including order processing, inventory management, and shipping coordination.

Provide outstanding customer service, promptly addressing customer inquiries, resolving issues, and handling returns and exchanges.

Respond to business inquiries, including price quotes, product information, and sample requests.

Collaborate with the marketing team to optimize the Shopify website, ensuring a user-friendly and visually appealing online shopping experience.

Monitor website performance and conduct regular site audits, identifying areas for improvement and implementing necessary updates.

Analyze sales data and customer feedback to identify trends and opportunities for growth.

Develop and implement strategies to improve customer satisfaction, retention, and lifetime value.

Generate data reports and conduct statistical analysis to inform business decisions and drive continuous improvement.

Collaborate with cross-functional teams, including marketing, product development, and design, to support overall business goals and objectives.

Ensure compliance with applicable regulations, including data privacy and payment processing.

Qualifications:

Bachelor’s degree or diploma in Business, Marketing, communication, administration, or a related field.

Proficiency in speaking Chinese Mandarin is considered a valuable asset for this role.

1-5 years of experience in e-commerce, with a focus on operations and customer service.

Strong knowledge of Shopify or other e-commerce best practices.

Exceptional problem-solving and multitasking abilities, with keen attention to detail.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant e-commerce tools.

Strong customer service orientation and a passion for delivering an outstanding customer experience.

Familiarity with e-commerce analytics tools and data-driven decision-making.

Job Type: Full-time

Benefits:

• Dental care
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• Richmond, BC V7A 5E5: reliably commute or plan to relocate before starting work (required)

Work Location: In person