Full Job Description
Job Description:
This full-time permanent position offers candidates the opportunity to learn and develop in a dynamic and evolving role. The Customer Service Assistant will be responsible for maintaining normal business operations, executing various tasks assigned by management, and adapting to the changing needs of the team.
Key Responsibilities:
- Answer customers’ questions and address complaints via online platforms
- Maintain daily operations: process purchase orders, create shipping labels, manage returns and exchanges
- Coordinate with other team members to resolve customer issues
- Update shipment schedules and track deliveries
- Assist management with organizing and filing documents
- Contribute to digital marketing activities as needed
- May assist to coordinate with Chinese vendor
Qualifications:
- High school diploma or equivalent
- At least 1-year experience in an office setting; 2+ years preferred
- E-commerce and related digital marketing experience preferred
- Excellent English verbal and written communication skills
- Chinese verbal and written is preferred but not ncessary
- Strong interpersonal skills and ability to multitask
- Proficient in Microsoft Suite; Google Suite experience preferred
- Detail-oriented and attentive to detail
Salary and Benefits:
- Salary: TBD
- Comprehensive benefits package including medical, dental, drug, travel, disability, and life insurance coverage
Working Hours and Location:
- 13611 Maycrest Way, Richmond, BC
- Monday – Friday, 8:30 am to 5:00 pm
Probation Period:
- 3 months
Remote Work:
- This position does not offer remote work options
Job Type: Full-time
Salary: $15.65-$24.94 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person