Front Desk Associate

Carey Theological College

Carey Hall is a non-profit organization located within the bustling academic setting of UBC’s picturesque Vancouver campus and is home to Carey Theological College and Carey Centre. We are a small, innovative Christian college entering an exciting time of growth with new theological graduate degree and non-degree programs that are reaching international multi-ethnic Christian communities around the world. We also provide residential accommodation for students and other guests, faculty and administrative offices and meetings/classroom space for students and groups. As such Carey Centre places a significant emphasis on the hospitality of residents, guests and visitors.

The Ideal Candidate

If you have a passion for delivering exceptional service, coupled with a positive attitude and excellent communication and interpersonal skills, we are interested in hearing from you. We are interested in individuals who are willing to serve with humility, a principle central to our ethos. Bring your enthusiasm, adaptability, and collaborative spirit to work seamlessly with colleagues in different tasks.

Duties and Responsibilities

• Greet and welcome visitors with a warm and professional demeanor.
• Efficiently manage incoming calls and voicemails, providing prompt and accurate information.
• Assist with administrative tasks, including data entry, document management, and operating cloud-based systems (G-suite).
• Maintain accurate records of room rentals and ensure optimal space utilization.
• Process financial transactions, including bank deposits and credit card payments, using PMS or various point-of-sale systems.
• Contribute to a positive and inclusive team culture..
• Take initiative and make informed decisions to improve efficiency and guest satisfaction. – Other duties as required.

Knowledge, Qualities & Experience Required

• Strong organizational and time management abilities.
• Excellent customer service, communication (written & verbal), and interpersonal skills.
• Proven problem-solving skills with the ability to visualize and deliver well-thought-out solutions.
• Ability to multitask, establish priorities, work independently, and proceed with objectives under minimal supervision.
• Proficient in Microsoft Office Suite, Google Workspace, and cloud-based systems.
• Experience working in a customer service role is preferred.
• A passion for providing exceptional hospitality and service.
• Demonstrated ability to take ownership of tasks and make informed decisions.
• Technology-proficient and comfortable learning new software applications.

A work permit or proof of residency will be required.

Personal data collected will be used for recruitment purposes only.

Job Types: Part-time, Casual

Pay: $17.40-$19.00 per hour

Expected hours: 15 – 20 per week

Benefits:

• Casual dress
• Discounted or free food
• Flexible schedule
• On-site parking

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Every Weekend
• Holidays
• On call

Experience:

• Christian faith-based environment (paid or volunteer): 1 year (preferred)

Language:

• Mandarin (preferred)
• Cantonese (preferred)

Work Location: In person