Head Concierge

ABOUT US

Cleantech Service Group is based in Richmond and provides cleaning and maintenance services to commercial establishments and strata buildings throughout the Lower Mainland. In business since 1996, Cleantech is committed to providing superior, sustainable services to our customers and has seen rapid and continuous growth.

JOB DESCRIPTION

We are currently seeking a dedicated and bilingual Chinese Concierge to join our dynamic team at Cleantech Service Group. As a Chinese Concierge, you will play a pivotal role in providing exceptional service to our residents, with a primary focus on our Chinese-speaking community.

Responsibilities:

• Greet residents and guests warmly and professionally at the front desk.
• Manage incoming calls and inquiries, providing information and assistance in both Chinese (Mandarin or Cantonese) and English.
• Assist with package deliveries, visitor access, and other resident requests.
• Serve as the main point of contact for Chinese-speaking residents, ensuring effective communication and understanding of their needs.
• Translate communications and notices into Chinese, ensuring clarity and accuracy.
• Provide personalized service to residents, addressing concerns and resolving issues promptly.
• Monitor security systems and access control to ensure resident safety and building security.
• Respond to emergencies and incidents according to established protocols.
• Organize and facilitate community events and social activities to enhance resident engagement.
• Maintain accurate records of resident interactions, incidents, and maintenance requests.
• Assist with administrative tasks such as managing reservations, maintaining resident databases, and preparing reports.

Work Location: Richmond

Pay: $22-$24

Work: Full Time

Qualifications:

• Fluency in both Chinese (Mandarin or Cantonese) and English is required.
• Previous experience in customer service, hospitality, or property management is preferred.
• Strong interpersonal and communication skills with the ability to interact effectively with diverse groups of people.
• Ability to prioritize tasks and handle multiple responsibilities in a fast-paced environment.
• Knowledge of security procedures and emergency response protocols is an asset.
• Professional demeanor and a commitment to delivering excellent service to residents.

Education and Experience:

• High school diploma or equivalent is required.
• Additional certifications in customer service, hospitality, or property management are advantageous.

Application Instructions:

If you are interested in joining our team as a Chinese Concierge, please submit your resume at [email protected]. We thank all applicants for their interest.

Experience:

• Caretaker or Concierge 1 year (preferred)
• Customer Service 1 year (preferred)

Work Location: In person

Job Types: Full-time, Permanent

Pay: $22.00-$24.00 per hour

Expected hours: No more than 40 per week

Schedule:

• 8 hour shift
• Day shift

Experience:

• Customer service: 1 year (preferred)
• Concierge/caretaker/building manager: 1 year (preferred)

Work Location: In person

Application deadline: 2024-11-19