Full job description
Vancouver
饭团于2014年成立于加拿大温哥华，作为全球领先的互联网生活服务平台，饭团通过科技创新拉进用户和商户的距离，帮助用户更好地探索本地生活。饭团为用户提供外卖，生鲜，团购等便利的生活服务，并不断开拓业务边界。目前，饭团已覆盖加拿大，美国，澳大利亚，英国各大城市，为海外华人及所有海外消费者提供更加便捷，高效，智能的服务，真正做到“轻松生活，一个饭团就够了”的企业使命。2022年及2023年连续2年被德勤评为加拿大增长最快的50家科技公司之一。
Responsibilities
- Coordinate and process online English orders, responsible for forwarding order information to vendors.
- Manage post-order processing tasks, continuously monitor order status to ensure timely delivery.
- Assist English-speaking customers via online channels or customer hotline, provide accurate information and solutions to resolve customer inquiries.
- Promptly log and provide feedback on customer needs and suggestions, maintain records, and compile reports.
- Collaborate and communicate with regional managers to enhance customer satisfaction.
Requirements
- Willing to engage in customer service work, with relevant experience being a plus.
- Proficient in Mandarin with excellent patience, communication, coordination skills, and a strong sense of responsibility.
- Open to learning new things, proficient in computer operations.
- Demonstrates strong adaptability and coordination skills, capable of independently handling unforeseen events.