Full job description
About Provident
Provident Security is British Columbia’s only full service security company. We do it all; from supplying and installing security systems, access control systems, integrated home automation systems to monitoring those same systems in our own Vancouver based monitoring station. We have our own mobile response team and our own static and event guard team which is where we first started.
About the Role
As an operation center shift leader on our 24/7 team, you will work in the nerve center of the company, some task may include but not limited to dispatching 911 for alarms, providing technical support to clients and helping technicians program cameras. We are looking for someone with clear and strong communication skills to help provide leadership amongst the team.
Perks & Benefits
Competitive salary
Wage review after completion of the probationary period
Paid training and ongoing support
Extended Health Benefits
Responsibilities and Duties
On going coaching and training of existing and new team members
Monitoring and dispatching on alarm events
Troubleshooting technical issues and creating service jobs
Dispatching 911 to emergency situations
Coordinating with clients and multiple teams during incidents
Programming of video, alarm, and automation systems
Qualifications and Skills
Excellent command of the English language, both verbal and written (native speakers or applicants with fluency level of C2 will be preferred)
Proven ability to deliver exceptional customer service
Currently have or able to obtain your security license, have no criminal record, and are legally entitled to work in Canada
Ability to multitask
Ability to quickly and effectively recognize a problem, determine the cause, take appropriate action and follow-up if necessary, we are looking for someone who has a strong sense of duty and takes accountability seriously
Ability and experience working with clients from a diverse background in a courteous, professional, and confidential manner
Attention to detail and accuracy
Full availability to help us provide 24/7 coverage ( mornings, afternoons, evenings, overnight and weekends)
Assets
Ability to speak Mandarin or Cantonese
2+ years of customer service in fast food customer service or building concierge
Able to type 60+ WPM
All applications must be accompanied by a cover letter, anyone applying without a cover letter will not be considered.
- Provident is committed to a discrimination & harassment free work environment and providing a diverse, equal and inclusive space for all our employees. We seek people from all backgrounds to join our teams and we encourage our employees to bring their authentic and best selves to work.