Full Time, Permanent
Location:
Virtual – Call Center Agent – Trilingual (English, Cantonese and Mandarin) Work from Home Opportunity (within Canada)
Who
You Are
As a Market Research Interviewer with Numeris, you
will conduct outbound telephone market research interviews with the public.
This role is responsible for following strict research scripts and procedures,
influencing respondents to participate in studies, and for collecting
error-free data for Numeris and NLogic Market Research Division (MRD) studies.
A
Day in the Life
Your
typical day will focus on speaking in English, Cantonese or Mandarin to people across Canada. As the face of
our company, you will build rapport with our respondents, and obtain valued
insights from Canadians from coast to coast (this is not a sales role), and you
will:
Make trilingual (English, Cantonese and Mandarin) outbound calls to the public (typically within Canada), gaining respondents’ cooperation to participate in a telephone interview, maintaining respondents’ engagement throughout the call, asking and adhering to established script questions, overcoming objections as they arise and accurately recording respondent answers.Ensures quality of interviews by adhering to guidelines and instructions, accepting and applying feedback and instructions from management.Probe and ask questions to fill in any gaps so that you can determine the appropriate course of action according to market research and quality control policies and practices.In this role, you will have the benefit of a set shift schedule of four weekdays and one weekend day.
Qualifications
and Requirements
Secondary school diploma or General Educational Development (GED) PreferredMust be available for a set shift schedule of four weekdays and one weekend dayTrilingualism (English, Mandarin and Cantonese) is mandatory1 year in similar role or customer service related work/volunteer experienceAbility to problem solve and overcome objections on the phoneDemonstrate a courteous, polite, customer service approachProfessional customer service attitudeStrong communication (written & verbal) and active listening skillsStrong computer skills minimum typing speed of 45 wpm; navigation, multitasking skillsHigh attention to detail & accuracy
Your
Home Office Set up Requirements:
High-speed
internet connectionA fully functional computer with Windows 10 operating system or greater with the latest Windows Update patches; the system must also have at least an i5 processor or equivalent and 8GB or more of RAMStandard
mouse and keyboardMobile or
landline telephone with headsetAntivirus
software installedA quiet
space to perform your duties
What’s in it for you?
Comprehensive in-class training program with support to prepare you for the roleCompetitive benefits package which includes medical and dentalParticipation in our Group Savings and Retirement ProgramVacationAbility to do your work from the comfort of your own homeOur virtual workforce will receive a T2200 for income tax purposes for those meeting the CRA requirementsPerkopolis – participation in a program that provides exclusive discounts on products and services to employees
How
to Apply?
If
you are ready to bring your best self to this great opportunity, we want to
hear from you!
Please
submit a detailed resume that outlines your related skills and experience and
submit your application on the Numeris career website.
Numeris is an equal opportunity
employer.
Numeris encourages applications
from all qualified candidates and accommodates persons with disabilities.
Candidates that are selected for interviews should advise us if they require
accommodation.
We
thank all applicants; however, due to the volume of applications, only those
short-listed for an interview will be contacted.
Values
Integrity,
Accountability, Collaboration, Innovation, Customer Centricity
Call Center Agent-Trilingual (English, Cantonese and Mandarin)- Permanent Work from Home Opportunity
Full Time, Permanent
Location:
Virtual – Call Center Agent – Trilingual (English, Cantonese and Mandarin) Work from Home Opportunity (within Canada)
Who
You Are
As a Market Research Interviewer with Numeris, you
will conduct outbound telephone market research interviews with the public.
This role is responsible for following strict research scripts and procedures,
influencing respondents to participate in studies, and for collecting
error-free data for Numeris and NLogic Market Research Division (MRD) studies.
A
Day in the Life
Your
typical day will focus on speaking in English, Cantonese or Mandarin to people across Canada. As the face of
our company, you will build rapport with our respondents, and obtain valued
insights from Canadians from coast to coast (this is not a sales role), and you
will:
Make trilingual (English, Cantonese and Mandarin) outbound calls to the public (typically within Canada), gaining respondents’ cooperation to participate in a telephone interview, maintaining respondents’ engagement throughout the call, asking and adhering to established script questions, overcoming objections as they arise and accurately recording respondent answers.
Ensures quality of interviews by adhering to guidelines and instructions, accepting and applying feedback and instructions from management.
Probe and ask questions to fill in any gaps so that you can determine the appropriate course of action according to market research and quality control policies and practices.
In this role, you will have the benefit of a set shift schedule of four weekdays and one weekend day.
Qualifications
and Requirements
Secondary school diploma or General Educational Development (GED) Preferred
Must be available for a set shift schedule of four weekdays and one weekend day
Trilingualism (English, Mandarin and Cantonese) is mandatory
1 year in similar role or customer service related work/volunteer experience
Ability to problem solve and overcome objections on the phone
Demonstrate a courteous, polite, customer service approach
Professional customer service attitude
Strong communication (written & verbal) and active listening skills
Strong computer skills minimum typing speed of 45 wpm; navigation, multitasking skills
High attention to detail & accuracy
Your
Home Office Set up Requirements:
High-speed
internet connection
A fully functional computer with Windows 10 operating system or greater with the latest Windows Update patches; the system must also have at least an i5 processor or equivalent and 8GB or more of RAM
Standard
mouse and keyboard
Mobile or
landline telephone with headset
Antivirus
software installed
A quiet
space to perform your duties
What’s in it for you?
Comprehensive in-class training program with support to prepare you for the role
Competitive benefits package which includes medical and dental
Participation in our Group Savings and Retirement Program
Vacation
Ability to do your work from the comfort of your own home
Our virtual workforce will receive a T2200 for income tax purposes for those meeting the CRA requirements
Perkopolis – participation in a program that provides exclusive discounts on products and services to employees
How
to Apply?
If
you are ready to bring your best self to this great opportunity, we want to
hear from you!
Please
submit a detailed resume that outlines your related skills and experience and
submit your application on the Numeris career website.
Numeris is an equal opportunity
employer.
Numeris encourages applications
from all qualified candidates and accommodates persons with disabilities.
Candidates that are selected for interviews should advise us if they require
accommodation.
We
thank all applicants; however, due to the volume of applications, only those
short-listed for an interview will be contacted.
Values
Integrity,
Accountability, Collaboration, Innovation, Customer Centricity