What is the opportunity?
As a key member of the Private Banking team you will be creating an enhanced client experience by delivering sales and service solutions through regular client interactions over the phone and through email.
What will you do?
You will be an everyday banking expert specializing in delivering the Black Card Experience through high level service and support, transaction excellence, digital education, and opportunity spotting.
As part of the Private Banking Associate team, you understand and deliver a tailored client experience to all Private Banking clients for incoming servicing requests in person, via email and over the phone.
Request management, meeting clients’ immediate needs, resolving client concerns at first point of contact in a highly professional, timely and accurate manner.
Maximize the use of technology and champion digital education to enable our clients to engage with RBC through the channel of their choice.
Champion digital enablement by being an advocate of the RBC mobile application/wallet and RBC Connect and promote regular use by guiding clients on it. Keeping track of new features and digital application capabilities.
What do you need to succeed?
Must-have
A minimum of 2-3 years retail banking experience
Fluency in Mandarin and/or Cantonese, spoken and written
Completion of IFIC and /or CSC
A professional client facing presence
Working knowledge of MS Office
Proven client service skills
Excellent organizational skills
Time management skills
Ability to exercise independent judgement and take initiative
Ability to work in a team-oriented environment and demonstrate initiative, positive and helpful attitude when dealing with others
Nice-to-have
Post-secondary education in Commerce or Business Administration
Understanding of RBC products services and basic understanding of investment fundamentals
What’s in it for you?
The successful candidate will have the opportunity to provide our Black Card Experience to Canada’s most wealthy clients. We thrive on the challenge to be our best, progressive thinking to keep growing at a staggering pace. Working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Challenging work
Variety of assignments
Financial strength and a strong brand
Prestige
Management that supports your work and progression