Reports to: Store Manager
Location: McArthurGlen Outlets
About the Role
At MATT & NAT, our sales associates are the friendly faces that warmly welcome our customers in-store and are the driving force behind new and ongoing sales opportunities — directly impacting our growth and success. We’re looking for a qualified Sales Associate to join our ‘winning’ team and who will play a key role in representing the company in a positive way, offering our customers the ultimate in-store shopping experience upon every visit. The ideal candidate is a passionate “people person”, customer service oriented, and an excellent communicator who has a knack for building relationships.
What you’ll do
You serve as MATT & NAT’s brand ambassador, developing and nurturing strong relationships with customers, placing high importance on brand experience and customer satisfaction:
Warmly welcome customers in-store, answering to their queries and providing them with purchasing options based on their needs and wants.
Assist in maintaining all visual merchandising standards and overall cleanliness and organization of the sales floor and stockroom, ensuring a welcoming, customer-friendly environment.
Remain knowledgeable on current products, pricing, and in-store promotions, ensuring all relevant information is communicated to customers.
Follow and achieve company and individual sales and key performance indicator (KPI) targets.
Generate ongoing sales opportunities, implementing cross-selling strategies for suitable products.
Process POS (point of sale) purchases, exchanges, and returns of merchandise.
Add new customers and update current customer information in our customer database, with the objective of growing MATT & NAT’s mailing list.
Assist with ensuring the sales floor is always adequately replenished with product and properly displayed, according to MATT & NAT standards.
Understand and comply with company policies and procedures associated to all facets of the store.
Assist with updating floor sets in accordance with the planograms.
Handle any customer complaints in a patient and helpful manner, escalating any complex issues to a manager on duty.
Perform additional related duties as needed.
Who you are
You are a dynamic, passionate individual who enjoys working in a fast-paced environment.
You are a self-motivated professional able to maintain composure and courtesy at all times.
You are a sales and customer service oriented individual with the ability to drive results.
You possess excellent organizational skills with the ability to multi-task.
You can adapt quickly to sudden changes with a positive attitude.
You demonstrate strong teamwork skills.
You display strong communication and interpersonal skills with a natural ability to build and maintain relationships.
You are naturally attentive to the needs of others and enjoy helping those around you.
You have a love for fashion.
What you’ll bring
High school diploma.
1-2 years of experience in a customer service or sales role, ideally in the fashion retail environment.
Proven track record of meeting and exceeding sales goals, an asset.
Experience in visual merchandising, an asset.
Proficient with Microsoft Office Suite (Excel, Word, Outlook).
Exceptional communication skills, both written and oral, in English and Mandarin or Cantonese.
Familiarity of the MATT & NAT brand, company values, and understanding of our vegan beliefs.
Ability to move and/or lift boxes and fixtures throughout the store.
Capability to stand for long periods.
Ability to work flexible schedules including weekends and select holidays
Job Types: Part-time, Permanent
Benefits:
Store discount
Experience:
sales: 1 year (Required)
customer service: 1 year (Required)
Language:
English (Required)
Cantonese or Mandarin (Required)
Work remotely:
No