Job Duties:
- Answer incoming customer inquiries
- Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
- Record and modify customer information within the database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company’s customer service policies
- Other duties as requested
REQUIREMENTS:
- Willingness to learn new things and adopt new techniques
- PUNCTUAL and RELIABLE
- Intermediate PC operating skills
- Excellent customer service skills
- Self-motivated and ability to problem solve
- Organizational skills
- Ability to multi-task in fast paced environment
- Highly effective communication skills
Job Type: Full-time
Salary: From $18.00 per hour
Schedule:
- Monday to Friday
- Weekends
Experience:
- Call Center: 1 year (Preferred)
- sales: 1 year (Preferred)
- customer service: 1 year (Preferred)
Education:
- Secondary School (Preferred)
Language:
- chinese/cantonese (Preferred)
Work remotely:
- No