3PL Client Account Manager

3PL Client Account Manager

Responsibilities:

• Ensure successful on-boarding of new clients by coordinating with sales, solution, and operation teams and provide training on whole cycle warehouse processes and OMS system;

• Conduct monthly P&L analysis on different accounts/clients to evaluate the profit and margin of different business models;

• Lead and work on warehouse optimization projects-based WMS/OMS/Billing system and warehouse operation process;

• Deliver exceptional customer service, including but not limited to KPI accomplishment, issues resolution, requirements response, and customer relationship maintenance;

• Coordinate with different third-party service providers and monitor the SLA and performance of supplier;

• Assist Account Receivable and Account Payable in billing process by streamlining and recommending ongoing improvements to current billing process.

• Bachelor’s Degree or higher;

• More than 5 years of relevant work experience in supply chain/e-commerce industry;

• Bilingual in Chinese and English;

• Team management experience;

• Proficient in Microsoft Office Suite;

• Excellent organization, collaboration and communication skills, service and teamwork oriented, relevant strong sense of responsibility;

• Ability to work in a fast-paced environment with multiple priorities and tight deadlines;

Job Type: Full-time

Benefits:

• Dental care
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Richmond, BC V6W 1M2: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor’s Degree (preferred)

Experience:

• Accounting: 5 years (preferred)

Language:

• English (preferred)

Work Location: In person