Accounts Payable Client Services Representative – Grants
Status: Temporary, Full-time, 1-year contract with potential for extension
ABOUT SMALL BUSINESS BC
Small Business BC (SBBC) is a non-profit organization that is here to help British Columbia’s entrepreneurs grow successful and sustainable businesses. Supported by PacifiCan and the BC Ministry of Jobs, Economic Recovery and Innovation, we celebrate and champion the thriving small business community within BC.
PRIMARY FUNCTION
We are seeking a driven and organized Accounts Payable Client Services Representative – Grants who is interested in being part of a passionate team that delivers high quality customer service while supporting processing of grants and invoices. This position is responsible for corresponding with clients/applicants, adjudicating grants, processing applications, and initiating invoices and payments while liaising with program partners, and participating in program reporting.
This position is for a one-year contract with potential for extension contingent on continued program funding.
JOB DUTIES & TASKS
1. Provide front-line customer service to prospective applicants/clients
a. Answer questions, provide information and communicate criteria for acceptance for the grant.
b. Conduct needs assessments, adjudicates grants, and initiate the appropriate follow up action or referral.
c. Conducts grant review for accuracy and completion, request required documentation where needed.
d. Conduct timely follow-ups and provide additional program guidance, including referring applicants to approved industry experts where appropriate.
e. Collaborate with team for resolution or escalate client services issues as needed.
2. Client Relationship Management:
a. Enter client contact and interaction information into CRM, manage and maintain database of records as needed.
b. Build rapport and maintain client relationships, lookup client interaction history if necessary to provide better service to clients.
3. Supports payment and invoice processing for the program
a. Initiate invoice processing and verifies expenses with Bookkeeper in accordance with program criteria.
b. Analyze invoice/expense reports for requirements and accuracy.
c. Reconcile invoices with Bookkeeper to ensure payment accuracy by verifying entries and comparing system reports to balances
d. Support reconciliation of monthly statements and related transactions
e. Review accounts payable processes with bookkeeper and recommends improvements where necessary
4. Provide support to SBBC finance department for project initiatives and reporting.
a. Support project finance monitoring, specifically government contract reporting requirements.
b. Establish, with Bookkeeper, standardized processes for invoice submissions and reporting in conjunction with internal stakeholders.
5. Other related duties:
a. Liaises with program staff, service providers, program partners, and stakeholders for successful grant delivery
b. Perform miscellaneous job-related duties as assigned.
QUALIFICATIONS
- A degree or diploma in Bookkeeping, Business Management, Accounting, or E-Commerce, and extensive customer service experience, or an equivalent blend of education and business-related experience.
- Minimum 2 years’ experience in supporting bookkeeping and/or accounts payable.
- Minimum 2 years’ experience in business administration, sales and/or customer service.
- Experience with working in an office environment and managing confidential material and information with discretion, diplomacy, and tact.
- Familiarity with e-commerce, digital marketing, and business technology.
- Excellent communication skills, including effective listening and the ability to communicate clearly both verbally and in writing.
- Strong attention to detail and organizational skills.
- Strong computer skills in MS Suite, P.O.S, Outlook, CRM, QuickBooks and third-party payment providers.
- Passion for client services; customer service oriented with a demonstrated ability to identify opportunities and solve problems.
- Thrive in a fast-paced environment, follow-through, and ability to juggle competing priorities with limited supervision.
- Ability to work in French is considered an asset, as well as additional languages (Spanish, Mandarin, Cantonese or Farsi).
WHAT WE CAN OFFER YOU
– Remuneration: BCGEU Level: Range 14, Step 1 $1,995.00 bi-weekly (non-negotiable).
– (Small Business BC is not a government department; however, this position is a part of the BC Government Employees Union)
– Strengthening Health & Wellbeing: Full benefits package after the completion of 3 months, including 100% Employer paid Extended Health Benefits, Vision Care, Dental coverage, and Employee and Family Assistance Program.
– Investing in YOUR future: We have a generous group RRSP Matching Plus plan.
– Relax & Recharge: Paid time off and additional paid ‘Flex Days’ every three weeks.
– Shape the Community: Be a part of a young, talented, driven, and fun team working hard to make a difference within the small business community.
– More Flexibility: Our Hybrid work model lets you split your time between home and the office
*APPLY*
To apply for this position, please visit our website at http://smallbusinessbc.ca/careers/. No phone inquiries please. We thank all applicants in advance for their interest; however, only qualified candidates will be contacted for an interview.
Small Business BC is an inclusive employer. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please email [email protected] to discuss your accessibility needs.
Please note: To keep our employees, clients, and the communities we serve safe, Small Business BC employees will be required to be fully vaccinated against COVID-19 (proof is not required as part of the application process, however, will be required upon consideration for employment). Accommodations may be applicable under the BC Human Rights Code for successful applicants.
Job Type: Contract