Your Career starts here…
Location: 2323 Boundry Rd, Vancouver
Full Time – Days and Nights
Positions Available: Full time permanent. We are not hiring summer students
As an industry leader we become the best by employing the best. This is where you come in. Are you ready for a challenging career as a Central Station Operator?
We are a 24/7 Central station processing alarms from across North America, including:
Burglary Alarms
Fire Alarms
Hold Up Alarms
Panic Alarms
Medical Alarms
Fire Alarms
and Various other proprietary alarm devices.
The job is similar to a 911 dispatcher, in that we dispatch, Police, Security, Ambulance and the Fire Department to various alarms as well as process maintenance signals for the systems we monitor. Our operators are trained to provide our customers with professional and timely alarm response service and to respond to critical emergencies for fire, medical, duress, panic and intrusion.
We are a ULC/UL rated Central Station. We have been in the business since 1983 with a proven track record of success.
If you have the desire to work in a field that is challenging and rewarding, realizing that you have made a difference in the lives of the people we protect, then we are the company for you!
What you should do before you apply…
Look truthful at what you are doing now. Reflect fully on the level of success and feeling of accomplishment you are currently experiencing, and realize that you can have so much more… then… submit your resume to start on a new career.
We do not guarantee overnight or day shifts. Applicants must be available for both and are placed based on operational needs and how they preform during the training program.
PAY: 15/hr to start
Key Responsibilities: Responds to incoming alarm signals in a prompt and efficient manner, ensuring excellent response time. Excellent telephone and interpersonal skills. Listens to customers and identifies needs and/or problems, decides which course of action should be taken based on the particulars described and follows established procedures and guidelines. Dispatch Authorities.
Training: Paid training is provided. Successful completion of training mandatory for position.
Other Information: ALL SHIFTS ARE 12 HOURS. Must be able to work day and nights.
Must have full availability for 7 days a week.
We do not hire for specific shifts, as operators may be required to change hours from time to time.
Requirements
Education: High school
Experience: Will Train
Languages: Must Speak, Read & Write English Fluently. Cantonese and Mandarin an asset.
Work Setting: Private sector
Specific Skills: 1 to 2 years experience in a customer oriented position with strong data entry/keyboarding skills. Previous call centre and customer service experience would be an asset. Detail oriented with strong organizational skills. Self motivator with a positive outlook. Ability to work shifts and weekends.
Strong interpersonal, communication and diplomacy skills
Ability to manage stressful situations and work effectively in a team environment
Ability to work in a busy and fast paced environment
Preference is given to applicants who have completed the 9/11 Emergency Communications course
Essential Skills: Reading text, Oral communication, Working with others, Decision making, Finding information, Computer use
Security and Safety: As a pre-condition of employment a Criminal record check is required.
Work Conditions and Physical Requirements: Fast-paced environment, Work well under pressure, Tight deadlines, Repetitive tasks, Attention to detail, Strict polices on lateness, cell phones, absences, Book offs.
Work Site Environment: Noisy (phone ringing, audible alarms)
Benefits
Enrollment in company benefits plan after 9 months continuous service
Night Shift Premium for operators working 12 hour overnight
In-House training
Potential for advancement through career path planning.