About Us
Campus Support is a centralized service center that supports its clients by making students its top priority. We are committed to providing essential operational, marketing and leadership support that enables all campus teams to provide an exceptional educational experience. We are currently looking for an experienced call centre specialist to join our regional team!
The call centre specialist’s mission is to provide high-quality customer service for both current and new customers and to assist the appointment team as needed.
The call centre specialist handles incoming calls and is responsible for establishing first contact with current and potential customers by following strict and effective guidelines.
The call centre specialist will be responsible
for:
Provide consistent, high-quality customer service for all incoming calls, following strict guidelines and using the tools and resources at its disposal such as:
Identifying and Responding
to Sales Opportunities Transferring customer calls to
appropriate teams within Campus Support In terms of performance indicators, achieving monthly and annual targets set by the call center manager
Efficiently maintaining records to contribute to the company’s administrative functions such as:
Track and report on daily, weekly and monthly activities
Lend a hand to the appointment team if necessary:
Schedule appointments with potential students by following the college’s
appointment guidelines Use the techniques promulgated by the college to ensure that people attend
appointments that have been scheduled Demonstrate the highest level of integrity and ethics (as outlined in the company’s Admissions Advisors Manual)
All other assigned tasks
Training and experience:
A person who wishes to succeed as assistant director of international admissions
must be determined to acquire, to maintain and demonstrate: Employment requirements:
DES
Two (2) years of
call centre experience, preferably in a private post-secondary institution
or recruitment agency Skills and Skills:
Fluent in French and English
Ability to work independently and as a team Excellent interpersonal, oral and written communication skills; ability to communicate effectively and interact with all individuals
with integrity, empathy and sincerity Mastery of
MS Office (Word,
Excel, Outlook) and productivity
tools Knowledge of Five9 software is an asset To be organized,
Meticulous and multi-tasking Be
resourceful, know how to
solve problems, show initiative and have a desire to learn
new tasks Having a positive attitude and a client-centric approach Ability to manage difficult clients professionally Be comfortable with multitasking, know how to manage priorities and meet deadlines even under pressure Be available to work on days, evenings and weekends according to the work schedule provided by the manager. About
Us Campus Support is a centralized service center that supports its customers in making students the number one priority.
We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience. We are happy to say that we are looking for an experienced Call Center Specialist to join our Quebec regional team in Montreal!
The purpose of the Call Center Specialist is to provide exceptional customer service for all inbound calls to current and new clients, and assist the Appointment Setting Representative team as
required. The Call Center Specialist is responsible for being the first point of contact for inbound calls with current and potential customers, following strict and effective guidelines. Job Responsibilities
The Call Center Specialist will be responsible for the following, as well as other related duties as assigned to support the business objectives and purpose of the College.
Providing exceptional customer service for all inbound calls by following strict guidelines and using all tools and resources such as: Identify and act upon all sales opportunities Transfer clients to other appropriate business services within Campus Support Achieving monthly and annual KPI targets as provided by the Manager, Call Center Maintaining records to contribute to the administrative functions of the company such as: Tracking and reporting on daily, weekly, and monthly activities Assisting Appointment Setting Representatives team as required such as: Booking appointments with prospective students following the College’s effective appointment setting guidelines incorporating College techniques to ensure that booked appointments show for interviews Upholding the highest level of integrity and ethics (as outlined in the Company’s Admissions Representative manual) Other duties as assigned Qualifications to be successful in the Call Center Specialist position
, individuals must be committed to developing, maintaining and
demonstrating
the following:
Education and Experience High School diploma Two (2) years experience
in a call centre environment,
with a preference in private post-secondary education/recruitment agency
Skills and Abilities Ability work independently and as part of a team Excellent, interpersonal, oral, and written communication skills; ability to effectively communicate and interact with all individuals
with integrity, empathy and sincerity Proficient
in MS Office
(Word, Excel, Outlook) and productivity tools
Experience with Five9 Software is an asset Organized
and detail-orientated,
with the ability to multi-task Proven self-starter and problem solver, demonstrate initiative and desire to learn new tasks A positive attitude and customer-focused approach Ability to handle challenging customers in a professional Comfortable manner
with multi-tasking, managing multiple priorities and meeting several, often movable, deadlines under pressure
Fluent in English and/or French
Preference may be given to candidates with a second language in Mandarin,
Provisos
Willingness to be available to work days, evenings and weekends as per work schedule provided by the Manager,
Call Center.