ELEVATE Lead Development Representative (LDR)
Cantonese & Mandarin
Who we are
The Demand Generation team is at the forefront of ELEVATE’s vision for helping companies sell more. We are a lead qualification team that takes inbound leads for Fortune 500 clients and validates inquires, routes opportunities to respective departments and reports the effectiveness of Digital Marketing successes to its clients. This collective strategy between Sales and Marketing teams turn interest into potential customers.
ELEVATE’s team are knowledgeable professionals that are customer-centric and sales-driven. We value teamwork, creativity, innovation, and flawless execution. We are thinkers, doers, storytellers, and problem solvers. Above all, we live by core timeless principles that cannot be trained and constantly deliver results.
Click below to see a video of Who we are.
WHO WE ARE
Key Requirements:
Native Cantonese or Mandarin Speaking
Conversational English for Training and Mentoring
Able to work Hong Kong business hours
What you will do
The ELEVATE Lead Development Representative is responsible for answering inbound leads from various sources, working to foster the relationship, and determine the specific needs of each customer on behalf of the world’s largest and most prestigious companies.
This individual will provide a crucial link to connect with prospects, build rapport, gather information, and identify opportunities that meet the minimum qualification criteria for our customer sales teams.
You will work closely with multiple project managers to execute personalized telephone and email outreach, on a range of commercial real estate solutions and products.
This role requires a passion to continually demonstrate the ability to exceed expectations and deliver above average results for our customers in diverse industries.
Key Responsibilities
Answer incoming calls following a calling guide that ensures a consistent customer experience
Answer incoming written support tickets through a customer service platform
Make outbound calls to inbound inquiries either to return missed calls or left voicemails
Route all qualified leads via email following a template based on pre-defined routing rules
Log results of all qualified leads into a Client Relationship Management (CRM) platform
Consistently maintain communications with the team supervisor and provide reporting of any abnormality in volumes of inquiries, platforms used, or responses received
Deliver seamless and consistent experience for the customer
Who you are
You are a skilled and charming Lead Development Representative with excellent verbal and written communications, that enjoys helping people get to the best solution to their needs in the most efficient and pleasant manner.
Empathetic, supportive, encouraging, and nurturing disposition
Strong interpersonal, relationship-building and listening skills, with a natural, effective conversation style
Exceptional oral and written skills
Good organizational skills, with attention to detail, accuracy, and accountability
Energy and passion for delivering results with the agreed SLAs
Hunger for knowledge and learning of new products, services, and business
A ‘can-do’, flexible, and proactive approach to resolving problems and demands
Strong relationship building skills and a commitment to customer service is required.
Strong organization and time management skills are critical.
Strong logic and analytical approach to solving challenges
Native Cantonese or Mandarin language is mandatory
Fluent English for training and coaching
You will have held prior roles and have experience in:
Working within a call center and providing superior customer service outcomes
The ability to rapidly understand customer objectives and value propositions
Utilization of best class calling guides to structure conversations with customers
Who you will work with
Our team works with the world’s most prestigious and forward-thinking companies to help them sell more! Our customer base is diverse, from technology, to professional services, to commercial real estate. We work closely with our customer sales, marketing, and digital teams to help them launch into new markets, new geographies, and new products. What we do impacts them greatly, their companies, their goals and their successes. We take that seriously.
Why ELEVATE?
At our core we have a team of outstanding, smart and passionate people, who care about getting the best out of each other. Our people are our number one priority; we take the time to recruit the brightest minds in the business and invest greatly in their development, making sure they constantly progress. Our ethos is, as ever brutally simple – we hire for the skills that cannot be trained and if you look after your people, then the work will be exceptional. Ultimately, we are many individuals, many cultures, many specialisms. One core, one team, one adventure.
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek?
Many of us are. Be you, with us!
www.thinkelevate.com