Case Assistant

Job Duties:

– Assist clients collecting required documents and preparing applications and submissions

– Assist Senior Consultants drafting and proofreading letters

– Manage the workflow of the assigned cases to ensure quality services are delivered and all deadlines are met

– Communicate with clients to ensure their concerns and issues are addressed in a proper and timely manner

– Review, organize and manage case files

– Key in, update and manage the case tracking system

– Proactively follow up and monitor the progress of the case to detect potential issues and resolve them efficiently

– Cross-check forms, submissions, correspondence, and other documents with peers

– Research, study and contribute insights on the immigration policies

– Participate in improving the workflow and management procedures for case processing

– Respond to internal and external inquiries

– Perform general essential administrative duties of the company

Requirements:

– Industry experience is an asset

– Experience in administrative positions is an asset

– Intermediate computer skills (MS Office, Excel, and PowerPoint)

– Ability to follow established instructions and procedures

– Exceptional business writing skills

– Fast learner, detail-oriented and well-organized

– Strongly self-motivated and self-initiated

– Ability to work in a fast-paced environment and to handle pressures

– Strong multi-tasking and prioritizing skills

– Capable of managing to meet various deadlines

– Ability to work independently and work with the team

– Exceptional communication skills in both English and Chinese

Job Type: Full-time

Salary: $18.00-$22.00 per hour

Additional pay:

• Bonus pay

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Richmond, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor’s Degree (preferred)

Language:

• Mandarin (preferred)

Expected start date: 2022-08-01