Client and Volunteers Assistant

Overview:

The Richmond Food Bank is a safe and confidential place for people with low incomes or in crises to receive grocery assistance, and provides a congenial volunteer environment for people of diverse backgrounds and abilities to contribute to their community.

Reporting to the General Manager, the Client and Volunteer Assistant’s primary area of responsibility will be to supervise clients and support volunteers. The successful candidate will also be prepared to learn and assist with other duties as needed.

Characteristics and competencies needed: Committed to respectful, sensitive, and confidential workplace relations; communicates effectively with colleagues, clients, donors, and a diverse mix of clients and volunteers, including seniors, people with physical and mental disabilities, and people with limited knowledge of English; works closely with colleagues; leads by example; is responsible, flexible and able to organize and prioritize tasks.

Job Description:

• Greet clients and ensure a safe and welcoming environment
• Coordinate client intake and registration using the internal database
• Track client statistics and run reports
• Help donors, clients, and volunteers in a professional and positive manner
• Work with colleagues to place, schedule, support and supervise volunteers
• Assist with restocking and preparing the warehouse for distributions
• Assist at off-site depots as needed
• Assist with volunteer recognition and appreciation activities and events
• Assist with outreach activities, special events, and other tasks as needed

Qualifications:

Education and Experience

• Post-secondary degree or diploma
• 2 – 3 years of experience in client-serving, volunteer-powered or warehouse environment
• Ability to lift up to 50 pounds
• First aid certification preferred or willingness to obtain one within 3 months of hiring
• Fluency in a second language (Mandarin or Cantonese) an asset

Skills

• Strong interpersonal skills and ability to interact with a wide variety of audiences
• Excellent verbal and written communication skills and competency with MS Office
• Strong organizational and time management skills
• Strong problem-solving and conflict resolution skills
• Ability to work effectively with a diverse group of people (clients, staff, volunteers, donors)
• Passion and support for community service and a desire to contribute to a positive, caring and supportive environment

Hours and Compensation:

Wage per hour is $22, normally for twenty hours per week from 9:30 am to 2:30 pm Monday through Thursday. Some evening and weekend work is required for special events and evening distributions. Potential for full-time work.

Application Details:

• Send resume and cover letter to: Hajira Hussain, Executive Director.

We thank all applicants for their interest but only those selected for an interview will be contacted.

Job Type: Part-time
Part-time hours: 20 per week

Salary: $22.00 per hour

Benefits:

• On-site parking

Schedule:

• Day shift
• Weekend availability

Experience:

• Customer relationship management: 1 year (preferred)
• Volunteer Support: 1 year (preferred)

Work Location: One location

Application deadline: 2023-01-06
Expected start date: 2023-01-09