Job Title: Customer Service Representative
Location: Richmond, BC
Attendance: In person
Compensation: $20/Hr.
Schedule: Looking for availability from Monday to Sunday 8am to 10pm
At Geme, we pride ourselves on using cutting edge manufacturing technology to let our customers focus on the “ME” in their jewelry experience and beyond. At Geme, every single piece of jewelry is custom made to order specifically to the requirements of each end consumer. With decades of experience in the fashion jewelry industry, we pride ourselves on giving a luxury shopping experience for shockingly affordable prices.
We are excited to be opening our first retail store in the Vancouver lower mainland through a series of pop-up event locations that will lead to a selection for a final permanent physical location. We are looking for seasonal customer service representatives to assist with our holiday pop up store at Lansdowne Centre in Richmond, BC. They must be customer centric, excited about personalized jewelry, and detail oriented.
The pop-up store will be open from November 14 to December 12.
Responsibilities:
- Provide excellent customer service to all Geme store visitors, including paying customers, and visitors looking to take advantage of in-store photo opportunities.
- Process sales in store and online as necessary
- Create an appealing atmosphere in the store that is in line with the Geme brand aesthetic
- Phone calls to clients when an order has arrived for pick up
- Miscellaneous store operations related tasks as provided by the Store Manager
Appreciated Skills and Qualifications
- Ability to follow through on the implementation of multiple project assignments simultaneously
- Able to handle high pressure customer situations with patience and empathy
- Any level of proficiency in Chinese Mandarin.
- Highly personable with excellent communication skills, both written and oral
- Detail-oriented and extremely organized
- A team player with excellent interpersonal skills
- Attitude to approach each new initiative with a spirit of adventure to understand our customers better
- Able to complete tasks in a timely manner with minimal supervision
- Experience with Shopify or other ecommerce platforms
- Be able to work a flexible work schedule including evenings, weekends, and holidays
- No relocation available
Job Type: Seasonal
Salary: $20.00 per hour
Flexible Language Requirement:
- French not required
Schedule:
- 4 hour shift
- 8 hour shift
Supplemental pay types:
- Commission pay
Work Location: One location