Customer Service Specialist

About VISPARK
VISPARK is an online education service featuring interactive live-instruction with small-group classes for kids all over the world. It combines research-based, learner-centric pedagogy, with market-leading technology studio-quality, and certified teachers, to deliver an online learning experience that is engaging and effective.

VISPARK’s portfolio includes:
Spark Math – Redefine how children learn math
Spark Chinese – Empowering children to speak Chinese with confidence and ease

The Role & Responsibilities:

• Lead the execution of onboarding and implementations for all accounts you are
• assigned to; work with district/school personnel and Customer Success Managers.
• (for larger accounts) to define project priorities in order to ensure onboarding and launch success.
• Canada project tracking tools and processes for consistency and efficiency of operations and communications.
• Proactively identify risks and alert stakeholders of launch readiness blockers encountered during onboarding and/or post launch activities.
• Serve as the VISPARK primary point of contact for smaller accounts, and collaborate closely with Customer Success Managers for larger accounts to drive a positive experience for customers.
• For smaller customers, own account success and retention; support and solve customers’ issues and proactively identify and engage ‘at risk’ accounts.
• Coordinate the involvement of other company partners as needed, including sales, professional learning, product management, operations, and other resources, to meet account performance objectives and customers’ expectations.

Requirements:
Basic Qualifications

• 1+ year experience in a Customer Service focused role.
• Demonstrated communication and presentation skills (for both internal and customer-facing meetings) .
• Strong organizational and time-management skills.

Preferred Qualifications

• Bachelor’s degree.
• Salesforce and Google Suite experience a plus.
• We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Job Types: Full-time, Permanent

Schedule:

• 8 hour shift
• Day shift