Customer Support Associate

Customer Support Associate

Atomy Corporation is an online distribution company based in South Korea. We distribute health supplements, cosmetics, and personal care products to the globe. Our mission is to provide “customer success” by providing high-quality products at affordable prices to consumers.

This is a full-time position with very good prospects for career development and longevity, financial gain, and unique work experience.

Key Responsibilities

· Provide superior customer service to Canadians

· Assist customers with product knowledge and order tracking

· Manage inbound emails

· Keep Track and Report Email data

· The go-to person for all queries related to the Office

· Engage in conversation, determine who guests are meeting, and announce their arrival to the appropriate person

· Monitor and Order Office supplies

· Help co-ordinate staff events and office events

Requirements

The successful candidate for this role will possess the following experiences and abilities:

• Strong work ethic, portrays a team player and a “can do” attitude at all times.
• Approach interactions with a friendly, cooperative, and customer service focus attitude.
• Exceptional time management skills with the ability to switch tasks effectively while staying organized.
• Excellent communication skills, both verbal & written including the ability to remain flexible and calm in high pressure or continually changing situations.
• Ability to work independently, handle multiple tasks, set priorities and schedules; handle our fast-paced environment and meet deadlines.
• Ability to make independent decisions and resolve challenges.
• Strong attention to detail, organization, and problem-solving skills.
• Handle sensitive and/or confidential documents and information.

· Fluency in Korean and/or Mandarin would be considered an asset

Please send a cover letter and resume via email with “Customer Support Associate” in the subject line. Only the selected applicants will be reached by the company. Please visit www.atomy.com/ca for further information on the company and its products.

Related keywords: administrative assistant, office administrator, receptionist, office assistant, administrative

Job Types: Full-time, Permanent

Benefits:

• On-site gym

Schedule:

• 8 hour shift

Education:

• Bachelor’s Degree (preferred)

Experience:

• customer service: 1 year (preferred)

Work remotely:

• No