Emergence Endodontics is looking for a Dental Office Manager to join our friendly and growing team. The Dental Office Manager will have a good understanding of the culture and the flow of a busy and expanding non-assignment specialist office. The highly motivated candidate will lead by example and oversee the administrative staff to ensure the smooth and efficient operation of the office.
RESPONSIBILITIES*
*Patient Experience: *Ensure the team provides a calm and welcoming atmosphere for patients; address and resolve any patient concerns tactfully and be the final deciding authority to exercise independent judgement; follow-up care calls to patients; patient ambassador; develop and implement protocols for anxious patients and to optimize patient experience.
*HR: * Recruit, interview, hire, train and manage the front office staff and assistants; conduct performance reviews; delegate tasks for staff members; manage staff schedule to ensure appropriate coverage and balance staff work hours.
*General Reception Duties: *answering phones; email correspondences; schedule appointments; receiving payments (A/R, A/P); oversee that the clinic is kept clean by all staff; chart audit.
*Clinical: *Aid in sterilization or taking radiographs to help with the flow of the clinic; keep track of inventory and order supplies; liaise with dental suppliers and other professionals.
*Office Policies: *Update and ensure adherence to the office manual and follow government guidelines for Covid-19.
*Ad-hoc Projects: *Marketing, Social media.
*Financial: * Experience managing budget.
QUALIFICATIONS*
2-5 years of dental practice management experience
Strong written and communication skills (\*\*Fluent in Chinese an asset (Mandarin /Cantonese))
Certified Dental Assistant (CDA) background/Dental Radiology Certificate preferred
Attention to detail, friendly with pleasant manners
Highly proficient in MS Office (Word, Excel) and Email
Strong knowledge of medical and dental terminology
JOB TYPE: * Full-time, Permanent
BENEFITS: *
Full Time Staff: Parking or Transit pass, Free CE, PDC Registration, Scrub Allowance, PPE, Health Spending Account
Job Types: Full-time, Permanent
Salary: $54,000.00-$68,500.00 per year
Benefits:
Commuter benefits
Extended health care
On-site parking
Schedule:
8 hour shift
Monday to Friday
Experience:
office management: 2 years (Preferred)
Licence:
Dental Radiology (Preferred)
CDA (Preferred)
Language:
Cantonese & Mandarin (Preferred)
Work remotely:
No