Preferred Qualifications and Competencies:
- Fluency in English
- Proactive problem solving and conflict resolution abilities
- Awareness and appreciation of cultural differences
- Flexible and able to reprioritize as needed
- A cheerful and caring personality to liaise with students as well as host families and other relevant student service and accommodation suppliers
- Ability to work independently and use own initiative to meet weekly/monthly goals and as part of a team
- Exceptional organization skills, with a strong attention to detail and ability to multitask
- Drivers’ license and access to a vehicle approx. 30-40 days per year (preferred but not required)
- Allocates host families in the Host Family Allocation app for confirmed upcoming students
- Assists the Housing Manager in recruitment efforts and evaluation of new host families; including visiting potential new host families
- Supports Housing Manager with student queries, evaluations and proactively problem solves
- Counsels and supports students dealing with culture shock and generally liaises between students and host families
- Responds to emails from global EF sales coordinators
- Monitors feedback of host families and works with Housing Director (and School Director) to make recommendations
- Maintains the Monthly Newsletter for Host Families
- Supports maintaining the Arrival List by calling host families in the week prior to arriving students to confirm students’ arrival times
General Shared Administrative Responsibilities:
- Assists checking in new students and provides orientation and campus tours
- Mentors a group of Academic Year (6, 9 and 11 mo) students; takes intro video, sets up group or mini group event (within set budget)
- Participates and supports as needed in school events, large intakes of new students and graduations and supports generally as required within the team
- Depending on the month and operational requirements of the school and department, duties can shift slightly. Recruitment efforts are prioritized in the spring months leading up to summer. During summer, duties shift more towards student support and counseling within in the accommodation department.
About Us
EF Education First is an international education company focusing on language, academics, and cultural experience. With a mission to open the world through education, EF was founded in 1965.
We are 43,500 staff, faculty and teachers, working in 500 offices and schools across 53 countries. While we continue to grow, we strive to stay small so as to ensure agility, smart thinking and a fun place to work. For the past 50 years, EF has grown to include a range of programs that give students of all ages the freedom and confidence to explore the world through language, travel and education.
Located across the globe, our language centers for youth, adults and professionals combine the best of traditional, in-school teaching with innovative language-learning technology. We offer intensive language instruction abroad in English, Spanish, French, German, Italian, Japanese and Chinese. Courses run from 2 to 52 weeks for students traveling independently or in escorted groups of all levels and abilities. Classes take place in our international language centers in one of 16 countries and offer the very best locations and accommodation whether in local host family or in a student residence.
Our team
We are travelers, innovators, doers and thinkers. We are open and collaborative, we are dedicated and passionate – we really work hard, and then we play hard. We believe in opening the world through education and we are proud of the role that we can play in that.