Mandarin/English Customer Service Representative

Provide assistance to Brand Partners and customers by email and by phone. Respond to questions, process orders and assist Brand Partners with building their businesses. This includes responding to inquiries from multiple contact channels (phone and email) and resolving issues; and effectively relaying the details of products, complex commission structures, promotions, and incentives.

What You’ll Be Doing

Primary responsibilities include, but are not limited to:

· Assist with answering field support calls and email as needed to maintain service levels.

· Attend and respond to customer queries on products to enhance sales.

· Offer product information from our product sheets to customers and assist them in choosing right products.

· Implement any programs as directed.

· Assist and participate in company events such as but not limited to, training initiatives, or corporate social responsibilities.

· Answer inquiries and resolve complex issues using available resources.

· Act with empowerment and ownership ensuring customer satisfaction.

· Must have a clear understanding of business rules, terms and conditions, and policies/procedures regarding the compensation plan.

· Remain current on internal work processes, programs, procedures and product

· Supporting our Partners through different social media platforms such as Wechat/WhatsApp and Facebook

What You Need

· Possess 1-3 years previous high-level customer service/call center experience.

· Multi-level marketing compensation plan experience a plus.

· Friendly, courteous and solutions oriented.

· Ability to multi-task and work successfully as a member of a team.

· Must have computer knowledge, including Microsoft Word, Excel and Outlook programs.

· Ability to learn and utilize a variety of computer software programs.

· Must be committed to provide excellent customer service at all times.

· Goal oriented, organized and have excellent time management skills.

· Must be bilingual in Mandarin & English, possess excellent verbal and written communication skills.

· Must be committed to supporting our brand partners in their businesses.

· Requires the ability to work a flexible schedule

· Must have excellent interpersonal skills to effectively interact with internal/external individuals at all levels.

· Must be self-motivated and take initiative.

· Must be able to work independently with little or no supervision.

· Must be able to work collaboratively.

· Must be able to handle sensitive information with confidentiality.

What we offer

$20 – $23 per hour to start

Extended Health Benefits

Opportunity for advancement

Work in office environment/remote from home

Job Type: Full-time

Salary: $20.00-$23.00 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• Paid time off
• Vision care
• Work from home

Schedule:

• 8 hour shift

COVID-19 considerations:
Common surfaces regularily sanitized

Ability to commute/relocate:

• Richmond, BC V6V 2J1: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Language:

• Mandarin and English (required)