Monitoring Coordinator

We are currently hiring a Monitoring Coordinator to start ASAP.

Duties and Responsibilities:

• Maintain regular communication with principals, school staff, international students, and parents/agents
• Provide on-going counselling, dispute resolution, and mediation for international students and homestay when needed
• Assist international students in adjusting to a Canadian lifestyle
• Assist international students and homestays in case of emergency
• Conduct school visits and parent-teacher interviews
• Conduct homestay follow up visits on a bi-monthly basis
• Provide a detailed, written report for each homestay follow up visit
• Provide in-person and/or over-the-phone interpretation for international students
• Provide on-time records to bookkeeping for monthly homestay payments
• Arrange for airport pick up and drop off service for international students
• Update and maintain the Choice Homestay website
• Update and maintain the SCRM system
• Provide general administrative support to the General Manager
• Any other duties assigned by the General Manager from time to time

Benefits:

• Extended health benefits
• Gas allowance
• Annual Vacation

Qualifications:

• High school diploma
• Able to work collaboratively and independently
• Strong problem-solving skills
• Excellent communication skills
• Excellent customer service skills
• Excellent organizational skills
• Proficient in using Microsoft Office applications
• Class 5 Driver’s License
• Reliable Vehicle
• Fluent in Mandarin Chinese

How to Apply:

Interested applicants should send a detailed resume and cover letter, quoting Monitoring Coordinator, addressed to the attention of Camellia Chung. Your resume should also include the contact details of three professional references. The position will remain open until a suitable candidate is secured. We thank all applicants for their interest; however, only those selected for interviews will be contacted.

Job Types: Full-time, Permanent

Salary: $40,000.00-$45,000.00 per year

Benefits:

• Extended health care
• On-site parking
• Paid time off

Schedule:

• Monday to Friday

COVID-19 considerations:
All employees are encouraged to wear a mask while working in the office and to keep social distancing. All staff are expected to be fully vaccinated against COVID-19.

Ability to commute/relocate:

• BURNABY, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Language:

• Mandarin (required)

Licence/Certification:

• Class 5 Licence (required)

Willingness to travel:

• 25% (preferred)

Work Location: One location

Expected start date: 2022-11-01