Job Description
Provides administrative support & work closely with the general manager.
Co-ordinate and supervise the CWC-Chinese department by reviewing, improving, and implementing current and new administrative procedures; as well as maintaining policy manuals
Establish and implement new initiatives and set work priorities.
Establish work standards and make sure that deadlines are met and procedures are followed.
Responsible for day to day activities of the CWC-Chinese department office services
Checking and fixing administration-related problems and co-ordinate with the responsible person.
May prepare and proofread correspondence, invoice, and other related material – both manual and electronic.
Check incoming regular and electronic mails and coordinate with the team.
Receive and handle immigration-related information from clients and relay the information to the rest of the Chinese department team through telephone, mail, or email, as needed.
Supervise and train new staff regarding the department’s procedures and how to use the software and management information system
Addressing and resolving Chinese clients’ complaints and concerns promptly.
Providing services and assistance to the organization
Language:
· Fluent in English (written, spoken, read) and Mandarin (written, spoken, read).
Skills requirement:
· Completion of Secondary Education required.
· Completion of a diploma or degree related to office administration is an asset.
· At least 1 year experience in a senior clerical or executive secretarial position related to office administration is required.
· Immigration-related experience is an asset, but not required.
· Proficient in Microsoft Office
· Must be organized, reliable and have keen attention to detail
· Must possess excellent customer service skills
· Ability to work evenings from 3 pm to 10 pm from Sundays to Thursdays.
Our office hours are 10:00AM to 6:00PM, Monday to Friday. Please send your resume detailing your experience and qualifications to: [email protected] and please include “CWC-Surrey-Office-Administrator” in your subject line.