About Us:
We are a small but busy local after-school academy, with classes in ESL, academic subjects, and debate. We have offices in Vancouver (Kerrisdale) and White Rock. The role of the Front Desk Staff/Admin Assistant is to operate as the first contact point for customers, as well as to provide essential support for management by keeping registration and accounting forms up to date. We are looking for someone who is positive, reliable, CAN SPEAK MANDARIN, and who can work afternoons/evenings and weekends 40 hours per week over 5 days in our Vancouver office.
Office and Marketing Assistant responsibilities will be, but not limited to:
- Reception and telephone management
- Help parents choose classes that fit their child’s schedule, level, location and interests
- Check and respond promptly to emails and messages from clients
- Provide quotes and process payments
- Keep enrolment, registration, and accounting files up to date
- Data entry and maintenance of various reports and spreadsheets
- Follow up with clients after seminars to maximize satisfaction and future enrolment
- Drafting schedules
- Attend and contribute to weekly staff meetings and agenda formation research, specifically with respect to topics of interest to our clients and which can be used to generate their interest in our products/services
- Modelling competency and professional behaviour for our high school volunteer interns
- Brainstorming and implementing ideas for seminars and extracurricular programs that change yearly
- Creative digital and print marketing input and output
- Posting digital marketing materials on social media platforms like YouTube, Google, Facebook and Instagram, in Mandarin creating WeChat posts and other marketing materials
- Updating website using WordPress
- Video material collection and editing
- Tournament management, including planning, invitation, pairing, coordination with Debate Director ETC.
Qualifications:
- FLUENT IN ENGLISH AND MANDARIN
- Skilled video producing for wechat, youtube, facebook, red, instagram and so on
- Skilled with MS Office, Google Docs; comfortable learning new computer programs
- Strong communication and people skills
- Great customer service skills
- Excellent organization and multi-tasking abilities
- Strong work ethic and commitment to quality
- Flexible in schedule
Compensation:
- 3 months trial period at $3000/month for 40 hours/week, 5 days per week
- $36,000 annually after 3 months (with group benefits)
- 2-weeks paid vacation after 1 year
- Annual salary raise according to performance
- Community bonus based on registration growth 3 times per year
If this is you, please reply with a cover letter and resume.
Job Type: Full-time
Salary: From $3,000.00 per month
Additional pay:
- Bonus pay
Benefits:
- Dental care
- Extended health care
Schedule:
- 8 hour shift
- Evening shift
COVID-19 considerations:
We are taking all measures recommended by the BC Government.
Experience:
- administrative assistant: 1 year (preferred)
- customer service: 1 year (preferred)
- education industry: 1 year (preferred)
Language:
- Mandarin (required)