The Fingerprint Room Inc. is a Royal Canadian Mounted Police (RCMP) accredited fingerprint agency specializing in criminal record and criminal background checks, as well as other additional services regarding fingerprint documents available to domestic and international clients.
We are looking for an experienced Office Assistant to help with the organization and running of the daily administrative operations of the company.
The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work diligently under pressure. This person must be comfortable working with a high degree of attention to detail and discretion. Candidates must possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
Candidates will be working closely with RCMP software and must be able to complete a full criminal background check.
Responsibilities
Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
Ensure timely and accurate customer service
Handle complaints and specific customers’ requests
Troubleshoot emergencies
Monitor stock and order office supplies
Ensure proper mail distribution
Ensure company’s policies and security requirements are met
Sort and distribute communications in a timely manner
Create and update records ensuring accuracy and validity of information
Resolve office-related malfunctions and respond to requests or issues
Coordinate with other departments to ensure compliance with established policies
Maintain trusting relationships with customers and colleagues
Perform receptionist duties when needed
Requirements
Proven work experience in the field
Hands on experience with office machines (e.g. fax machines and printers)
Thorough knowledge of customer service, office management and basic bookkeeping procedures
Proficiency in English (oral and written)
Second language is an asset
Solid knowledge of MS Office, particularly Excel and Word
Excellent communication and people skills
Good organizational and multitasking abilities
Problem-solving skills
High School diploma or equivalent; additional certification is an asset
Possess team work skills
Job Type: Full-time
Salary: $15.00-$18.00 per hour
Schedule:
8 hour shift
Monday to Friday
No weekends
Experience:
office assistant: 1 year (Preferred)
Language:
mandarin (Required)