Operations customer service representative

This position will be responsible for administrative coordination of deliveries, working with clients, vendors and warehouse personnel.

Key Responsibilities:

• Coordinate and communicate consistently with clients, dispatchers, vendors, and other service providers to ensure accurate and timely order fulfillment.
• Will be responsible for maintaining Key Accounts, inventory control, and other inquires on a timely manner.
• Input customer orders through our e-Freight Management and Lisa inventory system.
• Work with other Department and clients to ensure that all documents are received/submitted before/on the deadline date.
• Prepare receiving and delivery documents and container load plans for customers, truckers, and internal staff.
• Maintain quality results by following export standards, procedures, and regulations.
• Provide excellent and timely customer service by informing clients of the status of their bookings/documents and respond promptly and professionally to customer needs and requirements.
• Maintain professional communication with all departments to provide feasible and sustainable service to clients.
• Requirements/Qualifications:
• Strong customer service and communication skills.
• 2 years of experience and knowledge of International Ocean Exports or Warehousing.
• Minimum typing speed: 45 wpm with accuracy
• Basic computer skills; Microsoft office, email, internet explorer, etc. and ability to learn proprietary business software applications
• Ability to work under pressure, multi-task and prioritize work load in order to meet numerous deadlines.
• Positive attitude, good team player, friendly, outgoing personality.
• Excellent English communication skills both verbal and written.
• Attention to details
• If you speak Mandarin, Cantonese or Japanese, it would be a huge asset to the position. ** Working days: Monday to Friday from 8:00AM to 4:30PM.
• ** Candidate(s) must own vehicle. Public transportation is not available at Mitchell Island, Richmond.

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Job Types: Full-time, Permanent

Salary: $16.00-$19.00 per hour

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Richmond, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)