Program Assistant, Export Navigator
Reports to: Director of Program Operations
Status: Full time 12-month contract, union (this position is result of a contract with the BC government)
Salary: BCGEU Level: Range 11
ABOUT SMALL BUSINESS BC *
Small Business BC is a non-profit organization that is here to help British Columbia’s entrepreneurs grow successful and sustainable businesses. We celebrate and champion the thriving small business community within BC. We are supported by funds from Western Economic Diversification Canada and the BC Ministry of Jobs, Economic Development and Competitiveness.
The Export Navigator Program offers businesses access to community-based export specialists who can provide a personalized, step-by-step approach to exporting and help connect businesses to the market information, export programs, financial services, and business development experts it needs at every stage of the process.
PRIMARY FUNCTION*
Small Business BC is looking for an organized and tech-savvy Program Assistant to join our team. The Program Assistant serves as the information ‘hub’ for the Export Navigator program. This highly administrative position provides assistance to the Director of Program Operations, Program Manager, Export Advisors and other program stakeholders, and is well suited for someone who is an exceptional communicator and enjoys multi-tasking in a fast-paced environment.
The Program Assistant is responsible for providing administrative support to all aspects of the Export Navigator Program, including coordination of meetings, workshops, and educational seminars. This role is also responsible for virtual and in-person outreach and event support, as well as administration of surveys and other office administration.
This position is for a one-year contract with potential for extension contingent on continued program funding.
JOB DUTIES*
Coordinate program meetings and workshops for internal staff and external stakeholders;
Coordinate meeting and small event logistics such as scheduling, set up, catering, technology testing and materials preparation
Coordinate and schedule travel itineraries
Book, record, and track travel expenses for the program team
Record and edit meeting minutes for distribution to stakeholders
Coordinate export-related educational seminars
Schedule seminars with the SBBC Education team, Program Manager & guest speakers
Assist with coordination of presentations
Coordinate development and distribution of marketing materials related to the seminars
Room and technology set up and troubleshooting
Administer post seminar follow up
Support Virtual and In-person Outreach & Events
Assist with the preparation of materials for outreach & events
Promote Export Navigator by participating in selected outreach activities
Research and coordinate outreach opportunities
Maintain outreach calendar for the program
Support Export Advisors with regional workshop preparation as needed.
Administer Client Surveys:
Coordinate and administer the quarterly client survey using Salesforce and calling clients to gather information
Conduct ongoing data integrity and quality checks, educating users on best practices when applicable
Assist with production of quarterly and annual reports, including data collection and collation
Technology and Human Resources Support
Troubleshoot technology issues and liaise with tech support
Coordinate and maintain appropriate technology licenses
With guidance, provide administrative support for the onboarding and offboarding process of staff, contractors, and Export Advisors
Other Office Administration
Maintain electronic and physical filing systems, including the Salesforce Library
Update program documents including templates, contact lists, policies, guidelines, handbook, and standard operating procedures.
Coordinates the development, ordering and distribution of all program materials (business cards, brochures, workbooks, banners & other collateral) in collaboration with the Export Navigator team
Provide general assistance to team members on various activities/requests
Provide ongoing information and services support to Export Advisors
Coordinate and communicate with Export Advisors on administrative requests
Provide support with basic technology and other troubleshooting requests
Perform other job-related duties as required
REQUIREMENTS*
A diploma in Business Management, International Business, Small Business and Entrepreneurship, or Commerce, or an equivalent blend of education and business-related experience
Demonstrated experience in business administration, and program coordination
Experience with working in an office environment, coordinating schedules and appointments and managing confidential material and information with discretion
Excellent communication skills (in-person, email, telephone)
Strong computer skills in MS Office (Word, Excel, Powerpoint & Outlook)
Proficiency with Adobe InDesign and Salesforce is considered an asset
Ability to work effectively in a fast-paced environment with multiple priorities and deadlines
Strong organization skills and high attention to detail
Experience with data collection and report writing
Experience with, or knowledge of, international trade subjects is an asset
Experience with stakeholder engagement and government relations is an asset
Ability to work in French is considered an asset, as well as additional languages (Spanish, Mandarin, Cantonese, or Farsi)
WHAT WE CAN OFFER YOU*
BCGEU Level: Range 11, step 1 $1756.83 bi-weekly (non-negotiable); Small Business BC is not a government department; however, this position is a part of the BC Government Employees Union.
Benefits: Full benefits package after the completion of 3 months including extended health and dental coverage and Group RRSP contributions
Paid vacation time and additional paid ‘Flex Days’ every three weeks
Be a part of a young and dynamic team working hard to making a difference within the small business community
APPLY*
To apply for this position, please visit our website at http://smallbusinessbc.ca/careers/. No phone inquiries please. We thank all applicants in advance for their interest; however, only qualified candidates will be contacted for an interview.
Small Business BC is an inclusive employer. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process.
Job Types: Full-time, Contract
Salary: $3,513.66 per month
Benefits:
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match
Vision care
Work from home
Schedule:
8 hour shift
Monday to Friday
COVID-19 considerations:
This position is currently remote due to COVID-19, but will eventually be required to work out of our Vancouver office.