Full Job Description
Position: CLIENT CARE FRONT DESK AND SALES COORDINATOR
Role – DIRECTOR OF FIRST IMPRESSIONS
Location: WEST BROADWAY, VANCOUVER DOWNTOWN, BC
Terms: FULL-TIME PERMANENT AND PART-TIME POSITIONS
Compensation – BEST IN CLASS – Several Additional Bonus Payments
CLINIC HOURS – 8 am to 8 pm – Weekend Working by Rotation Multi Shift Flexible Working
POSITION SUMMARY
We are an elite, multi-location, very high traffic physician-directed medical aesthetic clinics, that offers a wide range of injectable (Neuromodulators (Botox/Dysport)/Fillers), cosmetic and laser treatments using best in class devices such as EMface, CoolSculpting, FOTONA, RF Microneedling, Picoway Tattoo Removal, Gentle MAX Pro (Candela), SYLFIRM, Bela MD, EMSCULPT Neo, miraDry, “JOULE X” Platform, BBL, Hero, SkinTyte (SCITON) etc.
We have several full time and part-time positions for immediate joining both for experienced client care, client engagement, sales and front desk staff and client care students who have just graduated from an aesthetic laser technician school.
Your role would include delivering exceptional customer service, client consultations, creating a first-class high-quality experience for our guests, and assisting in the deployment of clinics’ vision, objectives, standards, and protocols.
We are in the process of extending our clinic hours and opening many more new clinics.
The successful candidate will have
Technical And Customer Care Expertise
· Front Office Customer Care First Impressions Specialist by providing extraordinary customer service and show that you truly care about your client guests.
· Inventory Management of Products and Consumables (Stocking/Ordering)
· Multi-Tasking at the Front Desk (JANE Scheduling Invoicing System, Guest Check-In/Out, Product Sales, E Store, In Bound/Outbound Calls, E Mails, Guest Documentation).
· Leadership and Team Working Capability – Highly motivated, energetic, and passionate about what you do with a warm welcoming attitude towards On-Site Guests, Tele Callers, Emails and messages
Revenue Generation and Sales Competency – Focus on generating Revenues by Achieving Monthly Goals and Targets
System and Office Management Capabilities
· Accountable to ensure that the health center is clean, sanitized, sterile, and safe for Guests, Team Members, and Doctors
· Expertise in working with a Scheduling, Invoicing, and Client Management System (JANE)
WE OFFER
· A beautiful modern boutique medical environment and a fun, supportive, and creative workplace
· Staff Discounts for Products and Treatments at the Clinic
· Discretionary Performance Bonus, Special Awards for Unique Contributions, Above & Beyond Rewards, Tech Consultation Sales Awards, Multi-Level Referral Program Rewards and Active Social Media Awards
· Group Medical Benefits
· Flexible Workdays/ Hours, Multiple Shifts – Clinic Hours (8 am to 8 pm)
· Parking
EXPERIENCE AND EDUCATION:
· Fluency in Mandarin an asset
· Office Management, Administration, Clerical Programs
· Secondary School
· Previous Cosmetic, Medical Cosmetic Spa, Retail, Skin Care/Product Retail Stores or Hospitality Experience
Job Types: Full-time, Part-time, Permanent
Part-time hours: 40 per week
Salary: $21.00-$26.00 per hour
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Monday to Friday
- Overtime
- Weekend availability
- Weekends only
Supplemental pay types:
- Bonus pay
- Overtime pay
COVID-19 considerations:
Our clinic is known for maintaining the best of standards regarding Covid 19 precautions, fully vaccinated physicians, staff with mandatory mask wearing, wherever circumstances so require. Clients sign appropriate consent forms prior to being treated.
Ability to commute/relocate:
- West Vancouver, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- How many years of Retail Store or Cosmetic Medical Center or Spa or Laser Clinic or Medical Center Experience do you have?
Education:
- Secondary School (required)
Experience:
- Receptionist: 5 years (preferred)
- Front desk: 5 years (preferred)
Work Location: One location