Job details
Full Job Description
Who we are
Moneris was created as a joint investment between RBC and BMO Bank of Montreal (including Harris Bank) in December 2000. By maintaining the tradition of security and strength of our parent banks, today we are Canada’s #1 processor, and one of North America’s largest.
We are looking for impact-driven people to join us in re-imagining commerce. We know that the best products and merchant experience must come from great people, which is why we are committed to you, your wellness, and your growth.
If you’re ready to make your mark on the future of FinTech and at one of Canada’s top employers, come join us at Moneris!
What you’ll do
We all know that I feels good when help someone. Why not make it a career and get paid for it?
In this role you would be responsible for delivering Customer Service Excellence to Moneris merchants and providing detailed technical POS troubleshooting and support, detailed financial support for customer’s day to day processing needs. Also accountable to support overall customer service targets set by the department, offering additional advice up to and including cross-sell products and services.
Paid training would start on July 4th and is six weeks in length.
- Provide contact centre support to merchant clients, (Support Channels may range from Voice, Chat, Email, Social, Integrated 3rd party and new/emerging channels and technology)
- Promoting our products and services to our merchants, as well as identifying cross-sell/up-sell opportunities and sending leads through appropriate channels
- Collect and accurately document information from merchants, while using effective problem solving techniques to provide consistent first response to inbound telephone service requests and technical inquiries
- Demonstrates the ability to adapt, acquire and develop additional skills such as Financial, mobile, integrated and e-Comm as Moneris’ business evolves
- Responsible for achieving individual targets that contribute to the overall business goals including but not limited to productivity targets, quality assurance targets, compliance targets, absenteeism targets, sign-on targets (addition of voice of the customer – customer surveys)
What you bring
- Must-have experience, knowledge, skills & abilities
- 1-2 years of customer service experience preferably in a contact centre environment
- Basic understanding of computer functionality, software and hardware [routers/modems/etc.]
- Fluent in English (reading, writing, and verbal) and Cantonese and/or Mandarin
- Ability to work different shifts including evenings, weekends and holidays.
- Work remotely
What you get
- The chance to be part of one of Canada’s top employers and leader in FinTech
- Competitive pay and annual bonus program based on individual performance and productivity
- Emphasis on Wellness – Meeting Free Fridays (MF2), company-wide holiday closure, just to name a few
- RRSP matching & defined contribution pension plan
- Flexible benefits package starting from day 1
- Thrive in a Hybrid or Remote Model – including a tech peripheral rebate!
- Extensive learning & development programs and resources – plus unlimited free access to LinkedIn Learning courses!
- Lots of opportunities to advance your career – 30% of Moneris’ roles are filled internally
- EAP (Employee Assistance Program), Educational Assistance and Recognition Program
- Employee perk program with incredible discounts for over 2,400 vendors!
- Get involved in one or many of our Moneris Committees and Employee Resource Groups – Inclusive Workplace Council (IWC), Black Employee Network, just to name a few
Who you’ll work with
Every day, our customer experience (CEx) team strives to deliver the best possible experience to our customers and partners. We are a team that loves building relationships and collaborating to get down to the root of issues in order to provide the best possible solutions. We leverage our diverse perspectives by collaborating, innovating, and anticipating our customers’ needs to create exceptional experiences.
Check out our careers hub to learn more about life at Moneris!
To reduce the risk of COVID-19 transmission and to facilitate a safe return to the office for all employees, clients and vendors, Moneris has developed a vaccination standard that requires all employees and contract resources to be fully vaccinated in order to attend company premises, company events or conduct business travel on behalf of Moneris (and provide proof). Bona fide exemptions may be requested in accordance with legally protected grounds.
Note: We welcome and encourage applications from Indigenous people, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.
Job Type: Full-time
Additional pay:
- Bonus pay
Benefits:
- Employee assistance program
- Extended health care
- RRSP match
- Store discount