As the Selling Manager, you will contribute as a member of the Store Management team by executing strategic plans to ensure a profitable business. Success is achieved through championing new ways of selling tools and executing daily/weekly business objectives by assigning and managing tasks, goals and priorities for the sales associate team.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Support Store Management in analyzing business trends and with the execution of business initiatives for your store location
- Understand and communicate sales and profit performance tools and resources to the store team
- Execute a consistent customer experience aligned to RL brand expectations and the store vision by handling customer complaints and resolving customer service issues
- Support the store client development strategy by conducting community outreach in your market
- Participate in the recruitment and interview process as needed, supporting Store Management to build and develop a team with the customer at its core, who can deliver the store vision
- Engage in talent development conversations by providing feedback and coaching to the store team
- Support in team training initiatives
- Provide ongoing feedback to Store Management on team successes and opportunities as well as product category opportunities or needs
- Maintain exceptional productivity standards through upholding processes and store execution, including supporting with inventory control and operational management
- Champion use of new technology in support of New Ways of Selling techniques and More Ways to Shop to drive business results
- Uphold all company policies and procedures
- Ensure sales floor and all store standards exceed expectations at all times
- Create an inclusive environment aligned to core Ralph Lauren Company values and Cultural Focus Areas
EXPERIENCE SKILLS
- College Degree or equivalent a plus
- Retail Management or similar industry experience in a complex, high-volume or high-profile specialty environment preferred
- Ability to effectively communicate with customers and store personnel
- Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately
- Ability to operate the register, stand, move and walk for multiple hours
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.
- Business acumen
- Strong planning and prioritization/time management skills
Reference ID: SM – Ralph Lauren Tsawwassen Mills
Job Type: Full-time
Pay: $23.00-$27.00 per hour
Additional pay:
- Bonus pay
- Overtime pay
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Paid time off
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
COVID-19 considerations:
All customers, guests and employees are required to wear a face mask inside our store, as well to keep a 6 feet distance between each other. All employee are required to complete a self-check prior to work to report any symptoms or close contact scenario
Education:
- Secondary School (preferred)
Experience:
- retail management: 2 years (required)
Language:
- French, Spanish, or Mandarin. (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
Work remotely:
- No