Title: Settlement Practitioner
Program: Immigrant Settlement & Integration Program
Nature: Part-time (21 hours/week)
Salary: $23.95 to $25.41
Location: Vancouver Region
Reports to: Settlement Coordinator
About the Position:
Delivers outcome-oriented settlement program to IRCC eligible newcomers (permanent residents, live-in caregivers and refugees). The Settlement Practitioner provides settlement services for seniors, women, men and youth under the following components: a) Needs Assessments and Referrals; b) Information and Orientation; c) Employment Related Services; d) Community Connections; and e) Support Services.
Key Duties and Responsibilities:
Performs formal review of newcomer needs across a broad spectrum of settlement areas (language, employment, housing, community connections, etc.)
Develops Settlement Plan and follow-up support for newcomers based on identified needs and government, professional, business, and community services available
Performs clients’ data entry using IRCC provided system
Refers or arranges clients to appropriate services as needed (e.g. crisis counselling)
Provides newcomers with client-centered settlement and integration information and orientation services about Canada and the community they intend to settle
Delivers one-on-one consultation in-person, via email, online and by phone
Provides information and orientation through workshops, group sessions and classes
Liaises with government, professional, business, schools, and community services as necessary to ensure the provision of accurate and detailed information to newcomers and client settlement needs are met
Facilitates bridging activities such as mentoring between newcomers and Canadian citizens, employers, businesses, professionals and public institutions
Facilitates guided visits for newcomers to foster familiarization to existing government and community resources and support
Plans and implements large and small events
Performs cultural interpretation between clients and service providers
Occasionally, performs interpretation for workshop speakers where applicable
Occasionally, translates resources for newcomers
Outreach to newcomers through participating community events
Outreaches to local communities and organizations (e.g. public libraries, community recreation and senior’s centres, government institution, schools, food banks, cultural and faith-based institutions, and other local community and social networks) to conduct program promotion and recruit new clients
Attends program meetings on service delivery issues
Provides up-to-date information to Regional Manager or Settlement Coordinator regarding changes to community services, government departments and procedures
Works on improving program service outcomes and day-to-day services to newcomers by participating in professional development as assigned
Performs other related duties as assigned by Regional Manager or Settlement Coordinator
Qualifications and Experience:
Bachelor’s Degree in Social or Human Sciences
Experience in working with immigrants, live-in caregivers and refugees
Knowledge about settlement information and resources
Knowledge of the geographic area served
Knowledge in one or more of the IRCC components
Experience in conducting workshops and events
Experience in one-on-one settlement service delivery
Experience in applying interpersonal and intercultural communication techniques
Job Skills and Abilities:
Excellent oral and written communication skills;
Second language in Cantonese and/or Mandarin is considered an asset
Excellent people, active listening, and group facilitation skills
Excellent time and resource management skills
Able to work independently and as a team
Excellent computer skills (including internet proficiency)
Ability to work with individuals and communities facing cultural adjustment challenges
Ability to create, and maintain client records and reports
Able to design, promote, deliver and facilitate orientation and education workshops
Proficient with virtual communication platforms such as Zoom, Go To Meeting and Skype
Other Requirements:
Clear Criminal Record Check required
Able to work occasional evenings and weekends
Additional Information:
S.U.C.C.E.S.S. embraces diversity and encourages all qualified applicants to apply
Interested candidates please apply by emailing your application by 4:00 pm, on Wednesday, Oct 14, 2020, to [email protected]
While we appreciate all applications, only those selected for an interview will be contacted