Settlement Program Assistant – Mandarin Speaking

Position title: Settlement Program Assistant – Mandarin Speaking
Department: Settlement and SWIS
Program: Settlement and SWIS
Reports to: Settlement and Family Programs Manager and SWIS Manager

Summary

The Settlement Program Assistant provides basic assessment, information and support on the phone, via email and responds to walk-in clients. This position provides service delivery support and ensures accurate data entry, tracking, and reporting of program deliverables and outcomes. The Settlement Program Assistant provides support with program evaluation, budget tracking and statistical compilation as required and provides general administrative support to the settlement program to ensure smooth daily operations. The Settlement Program Assistant works at both North Vancouver and West Vancouver offices as required.

Key Responsibilities

• Provides basic assessment, information and support on the phone, via email and in person.
• Identifies client settlement service needs, ensures eligibility for federally funded services and that services.
• Ensures services align with IRCC planned activities and that all IRCC deliverables are met.
• Assesses and responds to clients in crises / presenting with visible trauma on the phone or in person and provides immediate support and intervention, notifying others in the settlement team when a more in-depth service intervention is required.
• Arranges settlement service appointments as needed.
• Ensures Settlement Lead/ Manager of Settlement and Employment Services are aware of any significant concerns/client issues as quickly as possible.
• Conducts orientation to settlement services and guides clients in identifying services that would meet their settlement and integration needs.
• Provides referrals to internal settlement programs and external community based and/or government services.
• Conducts accurate and timely client data entry for Settlement and SWIS departments to the NSMS database and iCARE system, document filing and maintenance of client files.
• Compiles, assesses, and enters client service data onto Impact North Shore, iCARE and other government databases.
• Reviews quality of service data and works with service staff to ensure the correct capture and entry of service data.
• Ensures all required service data is correctly inputted into Impact North Shore and government databases; abide by privacy, confidentiality, and secure data storage guidelines; and swiftly respond to queries regarding service data quality.
• Provides program delivery and administrative support to all services lines for settlement and integration services (needs assessment, information and orientation, employment, community connections) and SWIS for all categories of clients.
• Becomes familiar with Impact North Shore policies and procedures, programming objectives, client service philosophy, and understand clearly the role this position plays in achieving contractual goals and outcomes.
• Provides first language services as required to enhance the client experience, including providing document translation support as required.
• Reviews quality of service data and works with service staff to ensure the correct capture and entry of service data.
• Compiles and reviews quality of client outcome and satisfaction evaluations.
• Prepares workshops, team meetings as needed.
• Assists with all administrative tasks as needed.
• Performs other duties as assigned.

Key Competencies

• Values. Behaves consistently with clear personal values that complement Impact North Shore’s values of excellence, diversity, and respect.
• Integrity & Ethics. Ensures integrity in personal and organizational practices. Builds a respectful and client-centered workplace.
• Innovation. Thinks creatively; is open to new ideas and technologies. Is committed to developing effective and new approaches to service excellence. Is flexible and adaptable to meeting changing demands of clients, funders, and other stakeholders.
• Accountability. Accepts and creates a culture of accountability; fosters personal growth; takes personal ownership. Is self-aware and demonstrates a commitment to ongoing learning and continual improvement. Assesses risk and develops risk mitigation strategies.
• Engagement. Shows passion for the job and the mission of the North Shore Multicultural Society.
• Effective Communication. Fosters open communication, listens to others, speaks effectively, and prepares written communication so that messages are clearly understood.
• Organized & Efficient. Plans ahead and works in a systematic and organized way. Follows directions and procedures and ensures deliverables are meet on time and according to agreed standards.

Qualifications

• Fluency in Mandarin, including the ability to read, write, speak, and understand Mandarin.
• High school education and courses or experience in office administration.
• Good organizational ability, attention-to-detail skills, excellent communication and computer skills.
• 1-2 years’ experience in office environment and experience in dealing with the public.
• Experience in handling routine financial documents and organizing and maintaining standard office procedures.
• Able to function in a fast-paced environment and remain calm during periods of high demand.
• Excellent English language skills.
• Ability to identify barriers to services to promote equity and inclusion for a diverse client population.
• Excellent knowledge of Outlook, Microsoft Office Suite, Teams, Zoom and ability to learn and adapt to new technologies required for excellent service delivery as needed.
• Ability to work a flexible schedule to support service delivery needs during the daytime and evening hours as needed.

Additional Information

Salary Range: $21.50 – 24.50 per hour dependent on experience
Work Schedule: 28 hours / week (schedule may vary)
Posted until filled. Resumes reviewed upon submission.
Email cover letter and resume with Reference: Settlement Program Assistant – Mandarin Speaking

Impact North Shore is an equal opportunity employer. Thank you for your interest, only short-listed applicants will be contacted.

Job Types: Part-time, Permanent
Part-time hours: 28 per week

Salary: $21.50-$24.50 per hour

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• RRSP match
• Vision care

Schedule:

• Monday to Friday

Ability to commute/relocate:

• North Vancouver, BC V7L 2P7: reliably commute or plan to relocate before starting work (required)

Experience:

• office administration: 1 year (preferred)

Language:

• Mandarin (required)