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Job Title:
Specialist, RES, International Education
Employee Group:
CUPE
Employee Type:
Temporary (Fixed Term)
Start Date:
Monday, October 5 2020
End Date (if applicable):
Wednesday, June 30 2021
Job Description:
The Specialist is functional expert in a specific registrarial field as assigned. The Specialist provides instructions and guidance to prospective and current students, internal staff, or external parties in registrarial matters in relation to the incumbent’s area of expertise. The Specialist works within one or across multiple registrarial units to apply his/her business area expertise in the analysis, execution, or performance of the unit’s functions. The Specialist supports the development of business procedures to accommodate the College’s requirements for administering policies and procedures managed by the computerized information system. This position supports the development of RES changes, events, or projects. The incumbent provides superior customer service to a range of stakeholders.
Qualifications Required:
Education
Successful completion of a two-year diploma or an associate’s degree in a related discipline.
Two (2) years of related experience in the business area of expertise, preferably in a Registrar’s Office.
An equivalent combination of experience and education may be considered.
Advanced knowledge and experience with an integrated student record system (e.g. Banner).
Knowledge of post-secondary policy and procedures, programs and registrarial processes.
Knowledge of the BC post-secondary system.
Skills & Abilities
Excellent written and verbal communications skills.
Excellent ability to pay attention to detail and enter data accurately.
Excellent organizational skills and ability to set priorities when encountering conflicting demands.
Demonstrated ability to provide excellent customer service, respond to enquiries and provide information, assistance and related services to the general public, faculty, staff, and students.
Ability to work well under pressure, dealing with a constant flow of enquiries, requiring endurance and stamina and the need to stay focussed over prolonged periods of time.
Ability to work with challenging or difficult situations.
Ability to work independently and in a team environment.
Ability to multitask and work with frequent interruptions, while adhering to strict deadlines.
Ability to investigate and listen in order to solve problems and provide solutions.
Excellent ability to maintain collegiality, team work and a respectful workplace environment.
Ability to foster effective communication and teamwork among employees, facilitating understanding of individual, team, and organizational goals.
Ability to ensure that all employee and customer interactions are respectful, service focused, and collegial.
Ability to support RES team in change management which may include enhancing activities that drive change in collaboration with the change team.
Ability to interpret and apply College, government, and departmental policies, procedures and guidelines.
Ability to exercise judgement, tact and discretion.
Ability to maintain confidentiality of records and information.
Intermediate level in the use of standard computer applications including word processing (Word), spreadsheets (Excel), presentation (Power Point), and email.
Ability to achieve a keyboarding speed of 40 wpm.
Language Requirement
Oral and written fluency in a secondary language: Japanese, Mandarin or Portuguese.
Hours & Days of Work: 8:30am – 4:30pm Monday to Friday.
To obtain the full job description, please contact our recruitment team.
Salary Range:
$26.30 – $30.07 per hour
Pay Grade:
CUPE Paygrade 21
Scheduled Weekly Hours:
35
Hours may vary according to the needs of the department.
Compressed Workweek (Fortnight):
No
Closing Date:
Monday, October 5 2020
If you were a temporary employee with CUPE Local 15 at Langara College who has worked within the last five (5) months of the closing date on this posting , please contact our recruitment team if you meet the criteria for internal status (850 hours worked) as per Article III.7.g in the CUPE Collective Agreement . Please quote the job requisition title and number with your previous employee ID and last day worked at the College. Please do not email if you worked at the College more than 5 months ago or if you worked in a different union.
Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume.
We thank you for your interest in Langara College and taking the time to complete an application. Only complete applications will be reviewed. Internal candidates will be given first consideration. Please be advised that due to the amount of applications received, only short-listed candidates will be contacted.
Langara is committed to enhancing our diverse workforce.