Company Introduction
T&T Supermarket Inc. was found in 1993 with two stores in BC. Since then, it has expanded rapidly to become Canada’s largest Asian supermarket chain with 27 stores across the country: 12 in Metro Vancouver, 6 in Alberta, and 9 in Ontario (7 in GTA and 1 in Ottawa, 1 in Waterloo).
The Role:
Reporting to the Manager – System Support, the System Support Administrator is responsible for effective provision, installation, configuration, operation, and maintenance of systems hardware and software and related infrastructure as well as to provide first level support for business applications in ensuring IT operations are running smoothly.
Major Responsibilities:
Develop and maintain installation, operational and configuration procedures
Install new / rebuild existing servers / workstations / network equipment and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project / operational requirements
Contribute to and maintain system standards
Perform daily system monitoring – verify the integrity and availability of all hardware, server resources, systems and key processes, review system and application logs, and verify completion of scheduled jobs
Perform regular security monitoring to identify any possible intrusions and follow up
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery disks are created, and media is recycled and sent off site as necessary
Perform system software maintenance, and apply operating system patches and upgrades in accordance with the IT system maintenance procedures, also upgrade administrative tools and utilities, configure / add new services as necessary
Perform Day-end verification check ensuring all data are being processed accurately and on time
Provide first level IT hardware and software support per request from various users – investigate, troubleshoot, repair and recover; create, change and delete user accounts per request
Mange and support mobile devices (i.e. phone, tablet) with MDM, audiovisual (AV) system and CCTV systems
Provide support on Temperature and Humidity Monitoring System (i.e. Micro Thermo)
Maintain IT hardware and software inventory as required
Perform any other duties assigned by the superior(s)
Knowledge, Skills and Ability Requirements:
At least 3 to 4 years experiences in Microsoft Office365 and the products i.e. Teams, One Drive, SharePoint, Flows, and Form
At least 4 years experiences in Active Directory and Microsoft Azure Services
At least 3 years experiences in Microsoft Exchange Services
Be familiar with various MS Windows based system hardware and software administration including but not limited to Office 365 suite, VMware, operating system, database system, networking, computer operation or system programming
Knowledge and hands on experience of PowerShell scripts
Knowledge of Microsoft Cloud Services, internet technologies and mobile technologies would be an asset
A diploma or Bachelor Degree in Computer Science, Engineering, Business Administration or Commerce is preferred
Strong teamwork skill is a must
Good communication skills, possess systematic & analytical problem-solving ability
Service oriented with good interpersonal and customer relations skills
Demonstrate initiative, flexibility and responsiveness in completing tasks
Able to work on after office hours, statutory holidays and weekend
Fluent in English is a must, ability to speak Chinese (Mandarin) is an asset
Safety Statement
Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.
Benefit
Staff purchase discount
Paid annual leave, sick leave, marriage leave and bereavement leave
Discounted staff meals
Life and AD&D Insurance
Shift
5 days work week
T&T Supermarket is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, gender identity, age, veteran status, non-disqualifying physical or mental disability, or any other applicable characteristics protected by law.